On Demand Webinar

When Words Matter Most: Conflict Resolution Confidence

Webinar Details $219

  • Rated:
  • Webinar Length: 60 Minutes
  • Guest Speaker:   Pamela Jett
  • Topic:   Business Skills, Human Resources
  • Credit:   ATAOP 1.0, SHRM 1.0, HRCI 1.0, ATAHR 1.0
All Access Membership
Conflict in the workplace is inevitable. Anger, hurt feelings and distrust are not. Poor conflict resolution skills can lead to high turnover, poor team performance, mismanaged goals and objectives, along with a myriad of personnel and HR woes. 

Your Benefits of Attending:

  • Discover their own conflict “style” and how to leverage that for enhanced teamwork.
  • Learn powerful language patterns to communicate differences of opinion and perspective respectfully and productively.
  • Master the art of “constructive conflict communication.”
  • Enhance relationships by choosing words that create connection and losing words that trigger defensiveness, hostility, and animosity.
  • Discover how to work with those whose conflict resolution style is different or dysfunctional.
  • Reap the rewards of assertive conflict resolution.
  • Master the emotional intelligence skills necessary to thrive even when conflict is present.

Delivered in Pamela’s fast-paced and highly interactive style, this program helps professionals build trust and enhance respect, all while managing conflict productively.  With innovative techniques and one-of-a-kind insight, this program will leave attendees better prepared to manage the eventualities of conflict.


Guest Speaker

  • Pamela Jett

ATAOP Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in operations.

SHRM Credit

Society for Human Resource Management
Aurora Training Advantage is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

HRCI Credit

Human Resource Certification Institute
This program has been approved for credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

ATAHR Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in human resources.