On Demand Webinar

Why Every Supervisor Needs to Understand Conflict Resolution

Webinar Details $219

  • Rated:
  • Webinar Length: 90 Minutes
  • Guest Speaker:   Wendy Sellers
  • Topic:   Human Resources, Leadership
  • Credit:   SHRM 1.5, HRCI 1.5
All Access Membership

Conflict is inevitable in the workplace yet necessary. This is called healthy conflict. Unhealthy conflict however is damaging and is a cause for concern. As a supervisor you must understand that the reasons for conflict are far ranging - from personality styles to unintentional favoritism as well as team members abilities to handle change. 

Areas Covered During Training

  • The supervisor’s role as a mediator not just a person of authority
  • A focus on the facts involved while being cognizant of employee’s emotions
  • Uncovering and concentrating on the problem itself, not just the people involved
  • The 5 Methods of resolving Conflict: 
  • Competing, Collaborating, Compromising, Avoiding and Accommodating
  • Understand how follow up, feedback and reinforcement is mandatory

Why Should You Attend

Gone are the days where a supervisor can say “Because I said so” and everyone falls in line. It is important to address conflict because unresolved conflict leads to low morale, increased turnover, loss of productivity and, in extreme cases, workplace violence. 

Guest Speaker

  • Wendy Sellers

SHRM Credit

Society for Human Resource Management
Aurora Training Advantage is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

HRCI Credit

Human Resource Certification Institute
This program has been approved for credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.