1. Aurora Training Advantage
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Dealing with Difficult People

Live Webinar

Webinar Details $219

  • Webinar Date: October 29, 2024
  • Webinar Time: 12:00pm - 1:30pm EDT   live
  • Webinar Length: 90 Minutes
  • Guest Speaker:   Wendy Sellers
  • Topic:   Human Resources, Business Skills, Leadership
  • Credit:   ATAHR 1.5, ATAOP 1.5, HRCI 1.5, SHRM 1.5

All Access Membership

This session, "Dealing with Difficult People," equips managers with the tools and techniques to effectively address and improve troublesome employee behaviors, enhancing morale, retention, and productivity. Participants will learn a six-step model for handling difficult conversations, recognize and manage 12 common challenging behaviors, and explore the role of personality differences and generational considerations. The course includes practical tips and real-life scenarios to ensure immediate application in the workplace.

Why Attend?

This session incorporates practical techniques, legal considerations, and interactive elements to ensure participants are well-equipped to handle difficult employee behaviors effectively. We will determine if it is a difficult person or a difficult situation; discuss open dialogue and communication; and prepare to solve employee issues before they escalate.

Your Benefits for Attending:
  • Importance of Addressing Difficult Employee Behavior: Impact on morale, staff retention, productivity, and teamwork; Legal considerations and discrimination laws, including ADA.
  • Best Practices and Steps for Handling Difficult Conversations: The importance of focusing on behavior, not the person; Practical tips for handling conversations about difficult behaviors.
  • Recognizing and Understanding 12 Common Difficult Employee Behaviors: Complainer, Disorganized Employee, Procrastinator, Inflexible Employee, Unmotivated Employee, Overly Sensitive Employee, Overly Confident Employee, Manipulator, Social Skills Challenged Employee, Overly Social Employee, Needy Employee, and Bully; and the causes, motivations, and consequences of each behavior.
  • Best Practices for Handling Difficult Behaviors: Case studies and examples.

BONUS Info:

  • DiSC Personalities and Generational Differences.
  • Basic Conflict Resolution Skills & Techniques.

What our customers are saying

Guest Speaker

  • Wendy Sellers

    Wendy Sellers

    Wendy Sellers, MHR, MHA, SHRM-SCP, SPHR has 25 years of experience in HR, change management, operations, strategy, corporate culture, and leadership development in all size businesses (local startup to global enterprise) in a wide variety of industries including healthcare, professional services, hi [...]

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Speakers Performance Based On Past Webinar Survey Results

Average rating

4.5 / 5

This speaker has received a total of 735 survey responses. Attendees have given an average rating of 4.5 stars out of a possible 5, reflecting on the speakers performance on the following questions.

Overall, how satisfied were you with this presenter?
4.5 Stars
How closely did the presenter follow the schedule?
4.6 Stars

Reviews From Past Webinar Surveys

Our webinars are crafted to deliver exceptional value and insight to business professionals. To ensure we meet and exceed your expectations, we conduct thorough post live webinar surveys. Below, you'll find genuine feedback from attendees, sharing their thoughts on the speaker's performance. These reviews highlight our commitment to continuous improvement and excellence in providing top-tier educational experiences.

Gloriane N.
May 25, 2023
4.5 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
This session was mind blowing. The presenter was great.
Melanie L.
May 25, 2023
3.5 / 5
Satisfaction Rating:
3.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
I felt like the time allotted to the training could have been shortened. I felt like it dragged on a bit too long.
Oriana H.
May 25, 2023
3 / 5
Satisfaction Rating:
2.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
The program was great. I learned plenty. However, it the presentation went 15 minutes over the allotted time, which is disappointed because I either leave the meeting while important information is still being discussed or am late for my next meeting.
Ruweda M.
May 25, 2023
4.5 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
no comment
Greshka C.
May 25, 2023
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
My only concern is the presentation went over the allotted time.
Cindy B.
May 25, 2023
4.5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
Enjoyed the program
Kelly C.
May 25, 2023
4.5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
no comment
Karen G.
May 25, 2023
4.5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
There was no interaction from the attendees and sometimes I felt that she as just reading the sheets. I kept getting distracted and not engaged as I hoped
Ayana H.
May 24, 2023
4.5 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
no comment
Deborah H.
May 24, 2023
4.5 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
Very informative and your presenter, Wendy did an amazing job covering a ton of information.
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