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Dealing with Difficult People

Live Webinar

Webinar Details $219

  • Webinar Date: October 29, 2024
  • Webinar Time: 12:00pm - 1:30pm EDT   live
  • Webinar Length: 90 Minutes
  • Guest Speaker:   Wendy Sellers
  • Topic:   Human Resources, Business Skills, Leadership
  • Credit:   ATAHR 1.5, ATAOP 1.5, HRCI 1.5, SHRM 1.5

All Access Membership

This session, "Dealing with Difficult People," equips managers with the tools and techniques to effectively address and improve troublesome employee behaviors, enhancing morale, retention, and productivity. Participants will learn a six-step model for handling difficult conversations, recognize and manage 12 common challenging behaviors, and explore the role of personality differences and generational considerations. The course includes practical tips and real-life scenarios to ensure immediate application in the workplace.

Why Attend?

This session incorporates practical techniques, legal considerations, and interactive elements to ensure participants are well-equipped to handle difficult employee behaviors effectively. We will determine if it is a difficult person or a difficult situation; discuss open dialogue and communication; and prepare to solve employee issues before they escalate.

Your Benefits for Attending:
  • Importance of Addressing Difficult Employee Behavior: Impact on morale, staff retention, productivity, and teamwork; Legal considerations and discrimination laws, including ADA.
  • Best Practices and Steps for Handling Difficult Conversations: The importance of focusing on behavior, not the person; Practical tips for handling conversations about difficult behaviors.
  • Recognizing and Understanding 12 Common Difficult Employee Behaviors: Complainer, Disorganized Employee, Procrastinator, Inflexible Employee, Unmotivated Employee, Overly Sensitive Employee, Overly Confident Employee, Manipulator, Social Skills Challenged Employee, Overly Social Employee, Needy Employee, and Bully; and the causes, motivations, and consequences of each behavior.
  • Best Practices for Handling Difficult Behaviors: Case studies and examples.

BONUS Info:

  • DiSC Personalities and Generational Differences.
  • Basic Conflict Resolution Skills & Techniques.

What our customers are saying

Guest Speaker

  • Wendy Sellers

    Wendy Sellers

    Wendy Sellers, MHR, MHA, SHRM-SCP, SPHR has 25 years of experience in HR, change management, operations, strategy, corporate culture, and leadership development in all size businesses (local startup to global enterprise) in a wide variety of industries including healthcare, professional services, hi [...]

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Speakers Performance Based On Past Webinar Survey Results

Average rating

4.5 / 5

This speaker has received a total of 735 survey responses. Attendees have given an average rating of 4.5 stars out of a possible 5, reflecting on the speakers performance on the following questions.

Overall, how satisfied were you with this presenter?
4.5 Stars
How closely did the presenter follow the schedule?
4.6 Stars

Reviews From Past Webinar Surveys

Our webinars are crafted to deliver exceptional value and insight to business professionals. To ensure we meet and exceed your expectations, we conduct thorough post live webinar surveys. Below, you'll find genuine feedback from attendees, sharing their thoughts on the speaker's performance. These reviews highlight our commitment to continuous improvement and excellence in providing top-tier educational experiences.

Rachel G.
August 23, 2021
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
Great presenter. Very knowledgeable.
Cindy K.
August 23, 2021
4.5 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
Best speaker I've experienced so far
Tina H.
August 23, 2021
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
TY
Karen P.
August 16, 2021
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
Program was very helpful and informative
Karma S.
August 13, 2021
2.5 / 5
Satisfaction Rating:
3.0 Stars
Follow Schedule:
2.0 Stars
Do you have any other comments, questions or concerns?
This webinar should have focused more on the development of a mandatory vaccine policy, and less on the OSHA ETS. I did not expect this to be a review of other COVID-related information, but focused more on actually writing a mandated vaccine policy. I was disappointed in the general nature of the presentation.
Leah B.
August 13, 2021
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
Excellent Speaker very knowledgeable. And thank you for the precise materials.
Sandra F.
August 13, 2021
4 / 5
Satisfaction Rating:
3.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
I wish the presenter would not continue to answer questions after the presentation is scheduled to be over. I appreciate her wanting to answer all the questions, but she needs to stick to the time frame because people have busy calendars.
Samuel M.
August 13, 2021
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
Nope, was very satisfied thank you.
Tito A.
August 13, 2021
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
FANTASTIC PRESENTATION!
Byron G.
August 8, 2021
3.5 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
3.0 Stars
Do you have any other comments, questions or concerns?
The material was very basic. I had hoped for a more up-to-date presentation, focusing on recent case law.
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