Keeping HR From Becoming The Complaint Department
As an HR professional, have you ever felt as if you are a daily referee of a boxing match? Well, perhaps your expert conflict resolution skills are enabling employees and managers to drop every little disagreement into your lap. This session will help you understand how you can stop enabling employees and managers from bringing every complaint to HR and start enabling them to solve problems on their own. This will free your time so that you can focus on hiring (and keeping) an engaged workforce while keeping the company in compliance with the law.
- Develop a list of what type of complaints go to the manager or director and which go to HR
- Develop guidelines and processes for employees and managers to resolve conflict
- Create behavioral expectations and rain managers to hold employees accountable for them
- Provide communication and conflict-resolution development across the company
Wendy Sellers, MHR, MHA, SHRM-SCP, SPHR has 25 years’ experience in HR, change management, operations, strategy, corporate culture and leadership development in all size business (local startup to global enterprise) in a wide variety of industries including healthcare, professional services, higher education, federal contractors, manufacturing, construction, engineering, public safety, non-profit and government agencies (to name a few).When Wendy says “Suck It Up, Buttercup”, this means you are ... View Full Profile
This program has been approved for credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
Aurora Training Advantage is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.