Employer Obligations for Service Animals, Emotional Support and Companion Animals
Service and support animal accommodation requests are on the rise. The myriad of issues surrounding these requests increasingly hound in-house counsel and HR professionals, who must balance the needs of those who have requested the accommodations and other employees who may or may not feel comfortable around animals. This session will cover the following topics, with an eye toward keeping you out of the doghouse.
• Navigating accommodation laws impacting service and support animal requests including the appropriate supporting documentation that may be requested
• Service animals vs. support animals
• Employee requests vs. customer and invitee requests
• Best practices for addressing co-worker and customer concerns
• Managing employee compliance with service animal behavior expectations
Joanne Braddock Lambert is Office Managing Principal of the Orlando, Florida, office of Jackson Lewis P.C. Her practice focuses on representing management in employment litigation before state and federal courts and administrative agencies, as well as counseling management regarding ongoing employment and labor matters.Ms. Lambert is a frequent speaker on a variety of employment law topics and conducts compliance training for management on discrimination, harassment, and managing employee leaves... View Full Profile
This program has been approved for credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
Aurora Training Advantage is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.