Live Webinar

Don’t Take the Bait: How to Stay Professional When Other People Aren’t

  • Monday, January 25, 2027
  • 2:00 PM – 3:00 PM EST
  • 60 Minutes
4.6 / 5 861 ratings of this speaker
CE credits
  • 1.00 ATAAA (Aurora Administrative)
  • 1.00 ATAOP (Aurora Operations)
  • 1.00 IAAP (International Association of Admin Professionals)

What You'll Learn

Difficult behavior can quickly trigger reactions that make a bad interaction worse. Recognizing when you have been “hooked” is an important part of managing your response and maintaining professionalism.
  1. Recognize when difficult behavior has “hooked” you and triggered a reaction.
  2. Explore practical neuroscience and communication strategies for regulating your response.
  3. Learn how to remain confident, constructive, and professional without becoming passive.
View Full Description

This webinar combines practical neuroscience with communication strategies to help you navigate difficult interactions. Learn how to regulate your response and remain confident, constructive, and professional without becoming passive.

Your Benefits For Attending

Gain practical ways to manage your reactions when interactions become difficult, helping you stay composed and communicate with confidence.

Who Would Benefit:
  • Managers, supervisors, and team leaders
  • Human resources professionals
  • Administrative professionals and executive assistants
  • Customer service and client-facing professionals
  • Project managers and team coordinators
  • Employees who regularly navigate challenging workplace interactions

Meet Your Speaker

Pamela Jett

Innovative Communication LeaderAs an internationally recognized communication skills expert, speaker and author, Pamela Jett works with professionals to better understand that "Words Matter" when we are looking to achieve results, make an impact and improve effectiveness. Pamela is a true innovator...

View Full Bio of Pamela Jett

What Attendees Are Saying

  • “It would be nice to have a more details in the deck so I could go back and reference the main points easier. ”

    Lela M. , Performance Management, Manager

  • “The webinar was very good.”

    Bryan B. , SVP/EVP of Human Resources

  • “The Q/A made it go over the 90 minute timeslot; Q/A should be built into the full timing. ”

    Kay B. , Sr. Manager, L&D

  • “I was pleased with the presenter and materials provided with this training. I would recommend Aurora to other companies...”

    Carie K.

  • “This was super informative. As a new manager, this information is extremely helpful as we have had the examples the...”

    Gerianne C. , Executive Assistant

  • “one of the best "usable" trainings ”

    Michelle R. , VP, Human Resources

  • “I have no concerns or questions,”

    Barbara R. , Molding Operations Manager

  • “Great presenter”

    Laura P. , Asst Controller

  • “There are a couple of things that "I see differently." First, in a Crucial Conversations training I took (not through...”

    Cyndi E.

  • “It was a great class on a tough topic.”

    Lila R.

CE Credits

These are the continuing education credits available to you for this webinar.

  • 1.00 ATAAA Aurora Administrative Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in administrative.
  • 1.00 ATAOP Aurora Operations Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in operations.
  • 1.00 IAAP International Association of Admin Professionals

    Aurora Training Advantage has reviewed the content of this program and believes it aligns with the CAP Body of Knowledge. We estimate this program may qualify for 1 recertification point(s), based on 1 point per 1 hour of eligible training. Final determination of applicability rests with the CAP designee, who is responsible for documenting alignment for recertification purposes.