Live Webinar
Don’t Take the Bait: How to Stay Professional When Other People Aren’t
- 1.00 ATAAA (Aurora Administrative)
- 1.00 ATAOP (Aurora Operations)
- 1.00 IAAP (International Association of Admin Professionals)
What You'll Learn
- Recognize when difficult behavior has “hooked” you and triggered a reaction.
- Explore practical neuroscience and communication strategies for regulating your response.
- Learn how to remain confident, constructive, and professional without becoming passive.
View Full Description
This webinar combines practical neuroscience with communication strategies to help you navigate difficult interactions. Learn how to regulate your response and remain confident, constructive, and professional without becoming passive.
Your Benefits For AttendingGain practical ways to manage your reactions when interactions become difficult, helping you stay composed and communicate with confidence.
Who Would Benefit:- Managers, supervisors, and team leaders
- Human resources professionals
- Administrative professionals and executive assistants
- Customer service and client-facing professionals
- Project managers and team coordinators
- Employees who regularly navigate challenging workplace interactions
Meet Your Speaker
Pamela Jett
Innovative Communication LeaderAs an internationally recognized communication skills expert, speaker and author, Pamela Jett works with professionals to better understand that "Words Matter" when we are looking to achieve results, make an impact and improve effectiveness. Pamela is a true innovator...
View Full Bio of Pamela JettWhat Attendees Are Saying
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“I truly appreciate the wide variety of topics covered by Aurora and the speakers the make available to us.”
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“my certificate would not open. Can you send another one to [email protected]”
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“A great presenter - one of your team's best.”
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“Great speaker! Never see where we can ask questions in writing or speak to say thank you on these webinars. But thank...”
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“I do not recall the presenter discussing the areas below that were indicated in the notification email:Essential tools...”
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“I have been a supervisor for years and I learned a lot of different ideas to help in management. One thing that I have...”
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“The content was good, and she also had a few tips on boundaries and time management that I found very helpful. ”
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“Would have been nice to see the presenter versus just hearing her. Nice to be able to make a connection.”
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“Thank you”
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“Great presenter & info! It was very fast, I wish there was more time to chat about real world examples, additional...”
CE Credits
These are the continuing education credits available to you for this webinar.
- 1.00 ATAAA Aurora Administrative Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in administrative.
- 1.00 ATAOP Aurora Operations Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in operations.
- 1.00 IAAP International Association of Admin Professionals
Aurora Training Advantage has reviewed the content of this program and believes it aligns with the CAP Body of Knowledge. We estimate this program may qualify for 1 recertification point(s), based on 1 point per 1 hour of eligible training. Final determination of applicability rests with the CAP designee, who is responsible for documenting alignment for recertification purposes.