Live Webinar

Don’t Take the Bait: How to Stay Professional When Other People Aren’t

  • Monday, January 25, 2027
  • 2:00 PM – 3:00 PM EST
  • 60 Minutes
4.6 / 5 861 ratings of this speaker
CE credits
  • 1.00 ATAAA (Aurora Administrative)
  • 1.00 ATAOP (Aurora Operations)
  • 1.00 IAAP (International Association of Admin Professionals)

What You'll Learn

Difficult behavior can quickly trigger reactions that make a bad interaction worse. Recognizing when you have been “hooked” is an important part of managing your response and maintaining professionalism.
  1. Recognize when difficult behavior has “hooked” you and triggered a reaction.
  2. Explore practical neuroscience and communication strategies for regulating your response.
  3. Learn how to remain confident, constructive, and professional without becoming passive.
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This webinar combines practical neuroscience with communication strategies to help you navigate difficult interactions. Learn how to regulate your response and remain confident, constructive, and professional without becoming passive.

Your Benefits For Attending

Gain practical ways to manage your reactions when interactions become difficult, helping you stay composed and communicate with confidence.

Who Would Benefit:
  • Managers, supervisors, and team leaders
  • Human resources professionals
  • Administrative professionals and executive assistants
  • Customer service and client-facing professionals
  • Project managers and team coordinators
  • Employees who regularly navigate challenging workplace interactions

Meet Your Speaker

Pamela Jett

Innovative Communication LeaderAs an internationally recognized communication skills expert, speaker and author, Pamela Jett works with professionals to better understand that "Words Matter" when we are looking to achieve results, make an impact and improve effectiveness. Pamela is a true innovator...

View Full Bio of Pamela Jett

What Attendees Are Saying

  • “Great Speaker - clear and concise with the information.”

    Sherry A. , HR and Finance Manager

  • “LOVE Pamela Jett”

    Diann S. , HR Manager

  • “The powerpoint wasn't helpful. Doesn't have enough information on it for me to be able to refer back to it for sufficient...”

    Sabrina B.

  • “I thought it was great and i recommended to new and seasoned managers”

    Odessa F. , Controller

  • “The session was very helpful, wish it was longer!”

    Stacey W. , Program Manager

  • “This was a fantastic training! Very well put together and even though it was virtual and we were muted, it was almost...”

    Steven V. , Human Resources

  • “Great training course. I would highly recommend it.”

    Brandy A.

  • “Very informative and exactly what I needed.”

    Jauana P. , HR Business Partner

  • “It is always better to have presenter on camera, in my opinion. Otherwise there were some very useful tools for me as a...”

    Michelle M.

  • “The presenter was pleasant to listen to, direct, and provided useful information.”

    Jessica L.

CE Credits

These are the continuing education credits available to you for this webinar.

  • 1.00 ATAAA Aurora Administrative Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in administrative.
  • 1.00 ATAOP Aurora Operations Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in operations.
  • 1.00 IAAP International Association of Admin Professionals

    Aurora Training Advantage has reviewed the content of this program and believes it aligns with the CAP Body of Knowledge. We estimate this program may qualify for 1 recertification point(s), based on 1 point per 1 hour of eligible training. Final determination of applicability rests with the CAP designee, who is responsible for documenting alignment for recertification purposes.