Live Webinar

Don’t Take the Bait: How to Stay Professional When Other People Aren’t

  • Monday, January 25, 2027
  • 2:00 PM – 3:00 PM EST
  • 60 Minutes
4.6 / 5 861 ratings of this speaker
CE credits
  • 1.00 ATAAA (Aurora Administrative)
  • 1.00 ATAOP (Aurora Operations)
  • 1.00 IAAP (International Association of Admin Professionals)

What You'll Learn

Difficult behavior can quickly trigger reactions that make a bad interaction worse. Recognizing when you have been “hooked” is an important part of managing your response and maintaining professionalism.
  1. Recognize when difficult behavior has “hooked” you and triggered a reaction.
  2. Explore practical neuroscience and communication strategies for regulating your response.
  3. Learn how to remain confident, constructive, and professional without becoming passive.
View Full Description

This webinar combines practical neuroscience with communication strategies to help you navigate difficult interactions. Learn how to regulate your response and remain confident, constructive, and professional without becoming passive.

Your Benefits For Attending

Gain practical ways to manage your reactions when interactions become difficult, helping you stay composed and communicate with confidence.

Who Would Benefit:
  • Managers, supervisors, and team leaders
  • Human resources professionals
  • Administrative professionals and executive assistants
  • Customer service and client-facing professionals
  • Project managers and team coordinators
  • Employees who regularly navigate challenging workplace interactions

Meet Your Speaker

Pamela Jett

Innovative Communication LeaderAs an internationally recognized communication skills expert, speaker and author, Pamela Jett works with professionals to better understand that "Words Matter" when we are looking to achieve results, make an impact and improve effectiveness. Pamela is a true innovator...

View Full Bio of Pamela Jett

What Attendees Are Saying

  • “This has been the best event I have attended thus far through Aurora and top 3 for webinars in my 25 yr career.”

    Tricia B. , Human Resources Generalist

  • “The BEST yet! Ms. Jett is engaging, motivating, & all of the above! Highly recommend!”

    Tami H.

  • “This Training platform is awesome”

    Catherine H. , Executive Assistant / HR

  • “Provided very useful tips I can share with our managers that struggle with tough conversations.”

    Jeff C.

  • “Excellent Speaker and information.”

    Eloisa P. , HR Generalist

  • “Working in an office that is responsible for addressing student behavior, general customer service and often providing...”

    Elizabeth S. , Student Support Coordinator

  • “The content was relevant to issues we're facing on our management team. Some very useful tools.”

    Kate C.

CE Credits

These are the continuing education credits available to you for this webinar.

  • 1.00 ATAAA Aurora Administrative Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in administrative.
  • 1.00 ATAOP Aurora Operations Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in operations.
  • 1.00 IAAP International Association of Admin Professionals

    Aurora Training Advantage has reviewed the content of this program and believes it aligns with the CAP Body of Knowledge. We estimate this program may qualify for 1 recertification point(s), based on 1 point per 1 hour of eligible training. Final determination of applicability rests with the CAP designee, who is responsible for documenting alignment for recertification purposes.