Live Webinar

Don’t Take the Bait: How to Stay Professional When Other People Aren’t

  • Monday, January 25, 2027
  • 2:00 PM – 3:00 PM EST
  • 60 Minutes
4.6 / 5 861 ratings of this speaker
CE credits
  • 1.00 ATAAA (Aurora Administrative)
  • 1.00 ATAOP (Aurora Operations)
  • 1.00 IAAP (International Association of Admin Professionals)

What You'll Learn

Difficult behavior can quickly trigger reactions that make a bad interaction worse. Recognizing when you have been “hooked” is an important part of managing your response and maintaining professionalism.
  1. Recognize when difficult behavior has “hooked” you and triggered a reaction.
  2. Explore practical neuroscience and communication strategies for regulating your response.
  3. Learn how to remain confident, constructive, and professional without becoming passive.
View Full Description

This webinar combines practical neuroscience with communication strategies to help you navigate difficult interactions. Learn how to regulate your response and remain confident, constructive, and professional without becoming passive.

Your Benefits For Attending

Gain practical ways to manage your reactions when interactions become difficult, helping you stay composed and communicate with confidence.

Who Would Benefit:
  • Managers, supervisors, and team leaders
  • Human resources professionals
  • Administrative professionals and executive assistants
  • Customer service and client-facing professionals
  • Project managers and team coordinators
  • Employees who regularly navigate challenging workplace interactions

Meet Your Speaker

Pamela Jett

Innovative Communication LeaderAs an internationally recognized communication skills expert, speaker and author, Pamela Jett works with professionals to better understand that "Words Matter" when we are looking to achieve results, make an impact and improve effectiveness. Pamela is a true innovator...

View Full Bio of Pamela Jett

What Attendees Are Saying

  • “Recommendations made by the presenter were easy to understand and can be applied almost right away.”

    Ricardo B. , Supervisor

  • “Wish us would have lasted longer! Great info!”

    Amanda M.

  • “We would have preferred to see the person present the information on screen in lieu of just listening to her narrate.”

    Steve H.

  • “I have watched several trainings with Pamela Jett and she is wonderful!”

    Brandy H.

  • “need more time to go over this stuff and materials handed out before hand please. There was lots of good information but...”

    Darleen C.

  • “As a new supervisor onboarding employees for the first time, this is extremely helpful. Especially utilizing the stop...”

    Ariel B. , Learning and Development Supervisor

  • “I enjoyed the presenter's energy and content! Would love to have her do another on how to have difficult conversations...”

    Leta S.

  • “GREAT”

    Ana C.

  • “more specific examples of time management would be helpful”

    Kim D. , Manager of Housing Programs

  • “A lot of GREAT information in a short amount of time.”

    Greg A. , Management Analyst

CE Credits

These are the continuing education credits available to you for this webinar.

  • 1.00 ATAAA Aurora Administrative Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in administrative.
  • 1.00 ATAOP Aurora Operations Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in operations.
  • 1.00 IAAP International Association of Admin Professionals

    Aurora Training Advantage has reviewed the content of this program and believes it aligns with the CAP Body of Knowledge. We estimate this program may qualify for 1 recertification point(s), based on 1 point per 1 hour of eligible training. Final determination of applicability rests with the CAP designee, who is responsible for documenting alignment for recertification purposes.