Live Webinar
Don’t Take the Bait: How to Stay Professional When Other People Aren’t
- 1.00 ATAAA (Aurora Administrative)
- 1.00 ATAOP (Aurora Operations)
- 1.00 IAAP (International Association of Admin Professionals)
What You'll Learn
- Recognize when difficult behavior has “hooked” you and triggered a reaction.
- Explore practical neuroscience and communication strategies for regulating your response.
- Learn how to remain confident, constructive, and professional without becoming passive.
View Full Description
This webinar combines practical neuroscience with communication strategies to help you navigate difficult interactions. Learn how to regulate your response and remain confident, constructive, and professional without becoming passive.
Your Benefits For AttendingGain practical ways to manage your reactions when interactions become difficult, helping you stay composed and communicate with confidence.
Who Would Benefit:- Managers, supervisors, and team leaders
- Human resources professionals
- Administrative professionals and executive assistants
- Customer service and client-facing professionals
- Project managers and team coordinators
- Employees who regularly navigate challenging workplace interactions
Meet Your Speaker
Pamela Jett
Innovative Communication LeaderAs an internationally recognized communication skills expert, speaker and author, Pamela Jett works with professionals to better understand that "Words Matter" when we are looking to achieve results, make an impact and improve effectiveness. Pamela is a true innovator...
View Full Bio of Pamela JettWhat Attendees Are Saying
-
“"Tell the presenter to use more slides. when one is just staring at a screen that doesn't change for 5 minutes or so...”
-
“"I enjoyed what was discussed but felt that there could have been more content in the training."”
-
“"Very helpful! I usually do not get time to think about how I manage. This was time well spent!"”
-
“"Since it is an audio presentation, I think it would have been helpful to have more slides that also convey the...”
-
“"Great presentation ,my big take away is what you do with what you have that matters...so knowing the three keys of...”
-
“"Great presentation. Speaker was a little to fast. Disappointed there was no downloadable presentation. Makes it easier to...”
-
“"I like to have the PowerPoint presentation to follow. Do not understand why we couldn't get a copy."”
-
“"The presenter was very energetic. She gave real world examples and kept the topics moving at an appropriate speed. I...”
-
“"If it's possible to ask that presenters provide their PowerPoint presentations with licensed images so that participants...”
CE Credits
These are the continuing education credits available to you for this webinar.
- 1.00 ATAAA Aurora Administrative Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in administrative.
- 1.00 ATAOP Aurora Operations Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in operations.
- 1.00 IAAP International Association of Admin Professionals
Aurora Training Advantage has reviewed the content of this program and believes it aligns with the CAP Body of Knowledge. We estimate this program may qualify for 1 recertification point(s), based on 1 point per 1 hour of eligible training. Final determination of applicability rests with the CAP designee, who is responsible for documenting alignment for recertification purposes.