Email Communication from A to Z
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Email is the primary communication tool within the workplace, and it is vital to have solid communication within the workplace be consistent, relevant, and professional. With email in-boxes overflowing and considerable time spent managing email it is important to craft email that is easy to read and lets the reader know exactly the purpose and what action they need to take. Participants will learn not only skills to improve their communication, but how to increase effectiveness with crafting email to make it easier to manage. This webinar will provide proven strategies and best practices to write emails more effectively.
Your Benefits of Attending:
- Understand the purpose and reason for email etiquette and protocol.
- Learn how to write effective email subject lines that get your emails read.
- Gain strategies in getting quick email response.
- Understand formatting guidelines to make email easy to read and respond to.
- Review the basic contents to get quick response and improve communications.
- Learn key questions to ask before sending an email.
Join expert K.J. McCorry as she shares proven strategies to make your emails the most effective in the office.
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K.J. McCorry
K.J. McCorry is the owner of Officiency Enterprises, Inc. a consulting company based out of Boulder, CO. K.J. consults in a wide-variety of topics including productivity, systems improvement, records management, and sustainability. She is the author of Organize Your Work Day In No Time, by Que Publi [...]
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This webinar received a total of 6 survey responses. Attendees have given an average rating of 4.6 stars out of a possible 5, reflecting the quality and value of the content presented.
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4.5 Stars
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4.2 Stars
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4.7 Stars
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5.0 Stars
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4.8 Stars
Reviews From Webinar Survey
Our webinars are crafted to deliver exceptional value and insight to business professionals. Below, you'll find genuine feedback from attendees.
Deborah B.
March 23, 2022
3.6 / 5
Webinar Rating:
2.7 Stars
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5.0 Stars
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no comment
Karen S.
March 22, 2022
4.8 / 5
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4.7 Stars
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5.0 Stars
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great
Forefront D.
March 22, 2022
5.0 / 5
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it was a little long, the last half hour could have been it's own training on outlook. there are so many awesome features that could go into it's own training.
Cathy P.
March 22, 2022
5.0 / 5
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I felt like I could have spent an entire day learning about the email features.
Sophia Q.
March 22, 2022
4.4 / 5
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4.3 Stars
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4.5 Stars
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Thank you for the clear presentation.
Jennifer E.
March 22, 2022
5.0 / 5
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5.0 Stars
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Frequently Asked Questions
An effective email subject line is specific, concise, and clearly communicates the purpose of the message before the recipient even opens it. Strong subject lines typically include an action verb or a clear indication of what the email requires—whether a decision, information, or a response. Avoid vague openers like 'Hi' or 'Quick question,' which give the reader no context. Instead, use specific language: 'Action Needed: Budget Approval by Friday' or 'Follow-Up: Marketing Meeting Recap.' Keep subject lines under 50 characters so they display fully on mobile devices. If the email is a reply or continuation of a thread, verify the subject still accurately reflects the current topic—old subject lines can cause confusion. In professional environments where inboxes overflow, a well-crafted subject line is the single most important factor in whether your message gets opened promptly or buried.
Effective workplace email communication begins with clarity of purpose—before drafting, ask yourself what the email needs to accomplish and what action you want the reader to take. Use a clear, specific subject line that signals relevance. Open with context and state your purpose in the first sentence. Keep the body focused: one email, one primary message. Use short paragraphs and white space to improve readability. Be explicit about deadlines, action items, and who is responsible for next steps. Maintain a professional, respectful tone regardless of the situation—email lacks vocal and facial cues, making it easy for messages to be misread. Proofread before sending to catch errors that undermine credibility. Apply the 'cc' and 'reply all' functions selectively to avoid inbox clutter. Consistently professional email habits reflect well on the sender and contribute to a more productive, communicative workplace culture.
Getting quicker email responses comes down to making it as easy as possible for the recipient to understand what is needed and act on it. First, make your request explicit—don't bury the ask in a long paragraph. State what you need and by when in clear, direct terms. Use numbered lists when requesting multiple items so each point is easy to acknowledge. A specific, action-oriented subject line increases open rates and signals urgency appropriately. Keep the email brief: longer emails often get deferred. If a decision is needed, frame it with clear options rather than open-ended questions. Sending emails at the right time also matters—messages sent early in the morning on weekdays tend to receive faster replies. For time-sensitive matters, a follow-up after 24-48 hours is professional. In urgent situations, pairing email with a direct message or phone call ensures the communication lands.
Well-formatted business emails are faster to read, easier to respond to, and more likely to generate the intended action. Use short paragraphs—ideally two to four sentences each—with a blank line between them to prevent the visual wall-of-text effect. Bullet points or numbered lists are ideal for action items, requirements, or multi-part questions, helping recipients scan and respond to each point individually. Bold key terms or deadlines sparingly to draw attention to critical information without overuse. Avoid all-caps, which reads as shouting, and excessive exclamation points, which can undermine professionalism. Use a standard, readable font such as Arial or Calibri at 11–12pt. Keep the signature block clean and consistent. Avoid attaching large unnecessary files—link to shared documents instead. When replying to long email chains, trim quoted text to only what is relevant. Clear formatting signals respect for the reader's time.
Before hitting send on a business email, taking a moment to ask a few critical questions can prevent miscommunication and protect professional relationships. First, is this the right channel—would a quick call or in-person conversation be more appropriate? Second, is the purpose clear from the subject line and opening sentence? Third, have you stated exactly what you need from the recipient and by when? Fourth, is the tone professional and free of language that could be misread as aggressive, passive-aggressive, or overly casual? Fifth, are all recipients listed in the 'To' field genuinely needed—and should anyone be cc'd or bcc'd? Sixth, is any sensitive or confidential information included that should not be in writing? Finally, have you proofread for spelling and grammar errors? These checks take under a minute but significantly reduce the risk of sending messages that create confusion, damage relationships, or require follow-up correction.