The Language of Emotional Intelligence: It's the Other Kind of Smart

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Emotional intelligence is a key driver of professional success - research shows that 80% of workplace achievement stems from the ability to recognize and manage emotions, read social cues, and navigate relationships, especially in high-pressure environments. In this dynamic and interactive webinar, participants will explore the core components of emotional intelligence and how they directly influence performance, communication, and leadership effectiveness. Whether you're leading a team or working collaboratively with others, understanding your emotional triggers and responses is critical to building strong, productive relationships.

This program goes beyond theory, providing actionable tools to develop emotional control, improve communication, and boost interpersonal effectiveness. Attendees will uncover how emotions shape perceptions, how to stay composed in tough conversations, and how to avoid letting emotions sabotage professional success. Through practical strategies like “hemisphere switching” and essential communication techniques, this session empowers professionals to foster better working relationships, even in the most stressful situations. This is a must-attend experience for anyone seeking to elevate their emotional intelligence and, in turn, their professional impact.

Your Benefits for Attending:
  • Uncover your “real” emotions and how to manage them successfully.
  • Recognize the impact emotions have on perceptions and communication.
  • Master “hemisphere switching” to gain emotional control and keep your foot out of your mouth.
  • Learn the 5 “must have” communication techniques that build relationships and enhance performance.
  • Create powerful working relationships, even with difficult people and under stressful circumstances.
  • Stop letting emotions hijack your success—develop the leading predictor of job performance and see individual and team productivity soar.

Stop letting emotions hijack your success. Develop the leading predictor of job performance and see individual and team productivity soar.

Who Should Attend:
This webinar is designed for professionals at all levels who want to take control of their emotions and leverage emotional intelligence for increased career success and stronger workplace relationships.

  • Pamela Jett

    Pamela Jett

    Innovative Communication LeaderAs an internationally recognized communication skills expert, speaker and author, Pamela Jett works with professionals to better understand that "Words Matter" when we are looking to achieve results, make an impact and improve effectiveness. Pamela is a true innovator [...]

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Webinar Survey Overall Rating

This webinar received a total of 4 survey responses. Attendees have given an average rating of 4.6 stars out of a possible 5, reflecting the quality and value of the content presented.

Average rating

4.6 / 5
Webinar Presentation
How many of the objectives of the event were met?
4.8 Stars
How useful was the information presented at this event?
4.3 Stars
Overall, how satisfied were you with this event?
4.5 Stars
Speaker Performance
Overall, how satisfied were you with this presenter?
4.8 Stars
How closely did the presenter follow the schedule?
4.8 Stars

Reviews From Webinar Survey

Our webinars are crafted to deliver exceptional value and insight to business professionals. Below, you'll find genuine feedback from attendees.

Martha H.
February 17, 2026
4.4 / 5
Webinar Rating:
4.3 Stars
Speaker Rating:
4.5 Stars
Do you have any other comments, questions or concerns?
It was very enlighten
Tina H.
February 17, 2026
5.0 / 5
Webinar Rating:
5.0 Stars
Speaker Rating:
5.0 Stars
Do you have any other comments, questions or concerns?
She was awesome!
Lisa M.
February 17, 2026
4.0 / 5
Webinar Rating:
3.7 Stars
Speaker Rating:
4.5 Stars
Do you have any other comments, questions or concerns?
The program was easy to follow and the presenter was well versed in her topic.
Laura W.
February 17, 2026
5.0 / 5
Webinar Rating:
5.0 Stars
Speaker Rating:
5.0 Stars
Do you have any other comments, questions or concerns?
I really enjoyed this webinar today and look forward to additional trainings. Thank you

Frequently Asked Questions

Research consistently shows that emotional intelligence (EQ) is a stronger predictor of professional success than cognitive intelligence (IQ), with studies suggesting that up to 80% of workplace achievement stems from the ability to recognize and manage emotions, read social cues, and navigate relationships effectively. While IQ determines the cognitive floor for a role, EQ determines how well a person performs within and beyond that floor—particularly in high-pressure situations, leadership roles, and complex interpersonal environments. Individuals with high EQ are better at managing conflict, influencing without authority, recovering from setbacks, and building the trust that enables collaboration. Technical skills get people hired; emotional intelligence determines how far they go. Pamela Jett, an internationally recognized communication skills expert and author, explores this EQ advantage in depth in Aurora Training Advantage's The Language of Emotional Intelligence webinar, providing professionals with practical tools to develop this career-defining competency.
Emotional intelligence is typically understood through five core components, each of which has direct implications for workplace performance. Self-awareness—the ability to recognize your own emotions and their impact—enables more intentional responses to challenging situations. Self-regulation—the ability to manage emotional impulses—prevents reactive behavior that damages relationships and decisions. Motivation—intrinsic drive toward goals—sustains performance through adversity. Empathy—the ability to understand others' emotional states—is foundational to effective leadership, client relationships, and team collaboration. Social skills—the ability to manage relationships and influence effectively—determine how well you navigate organizational complexity. Together, these components shape how individuals communicate, lead, resolve conflict, and perform under pressure. Pamela Jett, with decades of experience as an international speaker and author, provides actionable strategies for developing each of these EQ components in Aurora Training Advantage's The Language of Emotional Intelligence webinar.
Hemisphere switching is a technique for redirecting brain activity from the emotional centers of the right brain to the more analytical, language-based processing of the left brain during moments of emotional activation. When we experience a strong emotional trigger—frustration, anger, fear, or anxiety—the emotional brain tends to dominate, making it harder to think clearly, communicate effectively, or exercise good judgment. By deliberately activating left-brain functions—for instance, through structured analysis, focused writing, or systematic problem-solving—professionals can regain emotional control without suppressing or denying their feelings. This technique is particularly valuable in high-pressure situations like difficult conversations, public criticism, or high-stakes presentations. Pamela Jett introduces hemisphere switching as a practical, immediately applicable EQ tool in Aurora Training Advantage's The Language of Emotional Intelligence webinar, helping professionals stay composed and effective even when emotions are running high.
Emotional intelligence transforms communication by helping professionals understand not just what is being said but what is being felt—both by themselves and by others. High-EQ communicators are more attuned to nonverbal cues, more adept at adjusting their message and tone to fit the emotional context, and more capable of de-escalating tension before it damages a conversation. They listen actively rather than waiting for their turn to speak, ask questions that signal genuine interest, and validate others' perspectives even when they disagree. In relationship-building, EQ enables the consistency, empathy, and discretion that make people trustworthy colleagues and leaders. These skills are particularly valuable in difficult conversations—performance discussions, conflict resolution, or delivering unwelcome news—where emotional mismanagement can permanently damage working relationships. Pamela Jett's expertise in communication and emotional intelligence converges in Aurora Training Advantage's The Language of Emotional Intelligence webinar, offering five essential communication techniques that build stronger professional relationships.
Emotional hijacking—when strong feelings override rational thinking and lead to words or actions that damage professional standing—is one of the most common and costly career derailers. Common manifestations include snapping at colleagues under stress, making impulsive decisions during conflict, withdrawing from difficult conversations, or allowing anxiety to undermine confidence in high-visibility moments. Preventing emotional hijacking requires developing the awareness to recognize your specific emotional triggers before they escalate; building pause habits—taking a breath, counting to ten, stepping away briefly—that create space between stimulus and response; and developing language strategies that allow you to engage constructively even when emotions are activated. Over time, these practices build the emotional resilience that sustains performance under pressure and protects professional reputation. Pamela Jett, internationally recognized for her communication expertise, provides a complete toolkit for stopping emotional hijacking in its tracks in Aurora Training Advantage's The Language of Emotional Intelligence webinar.