Cash, Credit & Collections Management

1. Introduction
2. Overview 00:03:55
3. Credit Analysis -Section A- The Basics: What is Credit? 00:07:53
4. Credit Analysis -Section B - How Does a Company Really Obtain/Grant Credit? 00:28:12
5. Traditional Trade Credit 00:37:36
6. Granting Terms 00:39:54
7. Credit Analysis -Section C - The Five “Cs” of Credit: 00:42:01
8. Credit Analysis -Section E - Advanced Techniques 00:45:48
9. Financial Statement Analysis 00:50:55
10. Financial Statement Analysis (Five-Step Model) 00:52:12
11. Activity (Turn Factors) 00:57:28
12. Leverage 00:58:25
13. Cash Flow Analysis 01:00:59
14. Personal Cash Flow (Business Owner/Guarantor) 01:05:13
15. Global Cash Flow 01:07:53
16. Cash Management Techniques (Basic and Advanced) 01:09:08
17. Cash Management Techniques - Simple Techniques 01:10:10
18. Cash Management Techniques - Sophisticated (Advanced) Cash Management Techniques 01:12:35
19. Collection Techniques (Including Negotiation Skills) 01:16:59
20. Collection Techniques - Dialing For Dollars 01:17:05
21. Collection Techniques - Knowing Your Customer 01:19:00
22. Collection Techniques - Maslow’s Hierarchy of Needs 01:22:37
23. Collection Techniques - Legal Aspects of Collections 01:24:49
24. Collection Management (A Human Approach) 01:30:46
25. Summary 01:37:09
26. Presentation Closing 01:40:38

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  David L. Osburn, MBA

  David is the founder and managing member of David L. Osburn & Associates LLC, a Las Vegas-based business training and contract CFO firm that provides seminar/keynote speeches for various groups including CPAs, bankers, attorneys, credit union employees, credit managers, trade groups, and busines [...]

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• Accounts Payable (AP) 00:57:41
• Accounts Receivable (AR) 00:13:47, 00:53:24, 00:57:34
• Amortization 00:14:11, 01:03:57
• Asset 00:23:39, 00:44:06, 00:54:39, 01:04:15
• Balance Sheet (BS) 00:51:18, 00:58:45, 01:08:08
• Cash Flow (CF) 00:04:16, 00:05:43, 00:42:53,01:01:05, 01:37:56
• Cash Flow Analysis 00:52:51
• Cash Flow Statement 00:50:55. 00:57:45
• Consumer Financial Protection Bureau (CFPB) 01:25:19
• Cost Of Goods Sold (COGS) 00:58:11
• Credit Analysis 00:04:40, 00:07:11, 00:07:57, 00:42:10
• Depreciation 01:03:54
• EBITDA 01:02:04
• Expenditure 01:03:56
• Fair Debt Collection Practices Act (FDCPA) 01:25:00
• Financial Statement 00:05:22, 00:51:08, 00:59:01, 01:08:06
• Financial Statement Analysis 00:05:17, 00:07:12, 00:45:53, 00:52:14
• Global Cash Flow 01:07:53
• Income Statement 00:51:17, 01:08:07
• Inventory 00:13:48, 00:53:25, 00:54:51, 00:59:15
• Liability 00:54:41
• Maslow’s Hierarchy of Needs 01:
• Maslow’s Hierarchy of Needs 01:22:37
• Negotiation 01:17:06
• RMA - Risk Management Association 00:56:25
• Zero Balance Account (ZBA) 01:12:36

Accounts Payable (AP): The amount of money a company owes creditors (suppliers, etc.) in return for goods and/or services they have delivered.

Accounts Receivable (AR): The amount of money owed by customers or clients to a business after goods or services have been delivered and/or used.

Amortization: An accounting term that refers to the process of allocating the cost of an intangible asset over a period of time. It also refers to the repayment of loan principal over time. (investinganswers.com)

Asset: Property owned by a person or company, regarded as having value and available to meet debts, commitments or legacies.

Balance Sheet (BS): A financial report that summarizes a company's assets (what it owns), liabilities (what it owes) and owner or shareholder equity at a given time.

Cash Flow (CF): The revenue or expense expected to be generated through business activities (sales, manufacturing, etc.) over a period of time.

Cash Flow Analysis: Cash flow analysis is a financial tool that assesses a company's cash inflows and outflows over a specific period of time. It's a key metric for businesses to understand their financial health and liquidity, and to identify areas for improvement.

Cash Flow Statement: In financial accounting, a cash flow statement, also known as statement of cash flows, is a financial statement that shows how changes in balance sheet accounts and income affect cash and cash equivalents, and breaks the analysis down to operating, investing, and financing activities.

Consumer Financial Protection Bureau (CFPB) : The Consumer Financial Protection Bureau (CFPB) is a US government agency that protects consumers from unfair treatment by financial institutions. The CFPB's mission is to ensure that financial markets are fair, transparent, and competitive

Cost Of Goods Sold (COGS): The direct expenses related to producing the goods sold by a business. The formula for calculating this will depend on what is being produced, but as an example this may include the cost of the raw materials (parts) and the amount of employee labor used in production.

Credit Analysis: Credit analysis is the process of evaluating a person's, company's, or other entity's creditworthiness. It's a key part of the financial sector, and helps lenders, banks, and financial institutions make decisions about extending credit, managing risk, and keeping financial markets stable.

Depreciation: A reduction in the value of an asset with the passage of time, due in particular to wear and tear.

EBITDA: EBITDA stands for Earnings Before Interest, Taxes, Depreciation, and Amortization and is a metric used to evaluate a company's operating performance. It can be seen as a proxy for cash flow.

Expenditure: An expenditure is money spent on something. Expenditure is often used when people are talking about budgets.

Fair Debt Collection Practices Act (FDCPA): The Fair Debt Collection Practices Act (FDCPA) is a federal law that prohibits debt collectors from using unfair, deceptive, or abusive practices. The FDCPA protects consumers from debt collection abuses and protects reputable debt collectors from unfair competition.

Financial Statement: Financial statements (or financial reports) are formal records of the financial activities and position of a business, person, or other entity. ... A balance sheet or statement of financial position, reports on a company's assets, liabilities, and owners equity at a given point in time.

Financial Statement Analysis: Financial statement analysis is the process of evaluating a company's financial health and performance by reviewing its financial statements. It's used by a variety of stakeholders to make decisions about a company's financial status.

Global Cash Flow: Global Cash Flow analysis is used by financial institutions to assess the combined cash flow of a group of people and/or entities to get a global picture of their ability to service the proposed debt. Global cash flow should include all of an owner's business and personal income/salary, debt and other financial obligations, and liquidity. On the business side, cash flow is fairly straightforward: net income. + depreciation/amortization and interest. – dividends/distributions.

Income Statement: One of the three primary financial statements used to assess a company's performance and financial position (the two others being the balance sheet and the cash flow statement). The income statement summarizes the revenues and expenses generated by the company over the entire reporting period. (investinganswers.com)

Inventory: A company's inventory typically involves goods in three stages of production: raw goods, in-progress goods, and finished goods that are ready for sale. Inventory or stock refers to the goods and materials that a business holds for the ultimate goal of resale, production or utilization.

Liability: In financial accounting, a liability is defined as the future sacrifices of economic benefits that the entity is obliged to make to other entities as a result of past transactions or other past events, the settlement of which may result in the transfer or use of assets, provision of services or other yielding of economic benefits in the future.

Maslow’s Hierarchy of Needs: Maslow's hierarchy of needs is a psychological theory that describes the five levels of human needs that people must meet to be happy and satisfied. The theory was developed by psychologist Abraham Maslow and published in 1943.

Negotiation: The trading deliberations which generally lead to the lowering of prices by the vendors.

Positive Pay: This service provides the company with early detectionof unauthorized payments so that the encashment of lost, stolen, andcounterfeit checks can be prevented. If a check does not match thecompany’s check issuance record (which has been previouslyprovided via e-mail to the bank), it is flagged for the company’s reviewand approval to either pay or return.

RMA - Risk Management Association: Founded in 1914, the Risk Management Association is a not-for-profit, member-driven professional association whose sole purpose is to advance the use of sound risk management principles in the financial services industry.

Zero Balance Account (ZBA): A zero balance account (ZBA) is pretty much exactly what it sounds like: a checking account in which a balance of zero is maintained. When funds are needed in the ZBA, the exact amount of money required is automatically transferred from a central or master account.