Mastering Difficult Conversations

On Demand Webinar

Webinar Details $219

  • Webinar Length: 60 Minutes
  • Guest Speaker:   Rhonda Scharf
  • Topic:   Leadership, Business Skills, Business Administration
  • Credit:   ATAOP 1.0, ATAAA 1.0, ATAHR 1.0

All Access Membership

Having difficult conversations isn’t fun for anyone. Telling someone they don’t smell nice, saying no to a client, or having to tell the boss their request is unreasonable is something that no one looks forward to doing. We feel anxious and uncomfortable.

Yet, our roles demand that we know how, and are willing to have those difficult conversations. We need to be effective and build trust and respect, without damaging relationships along the way.

This session with Rhonda will show you how. You’ll be given an easy, and fun framework to keep you professional and focused so you know exactly how to have those difficult conversations.

Your Benefits of Attending:

  • Gain 10 tips for handling difficult conversations so you are prepared and confident you are focused and clear.
  • Learn how to handle your emotions (and the emotions of the other person).
  • Understand danger zones to keep your eyes on (don’t fall into these common traps).
  • Gain a step-by-step model to follow to make it easy every time!
  • Learn to deliver those difficult conversations in a professional, respectful, and successful manner.

ATAOP Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in operations.

ATAAA Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in administrative.

ATAHR Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in human resources.

Guest Speaker

  • Rhonda Scharf

    Rhonda Scharf

    Insightful… humorous… entertaining… even contagious… are all words that are used to describe Rhonda Scharf. A speaker with the uncanny ability to look at the normal and see something quite different. Rhonda is a Professional Speaker and member of the Canadian Speaking Hall of Fame, Trainer, [...]

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Webinar Survey Overall Rating

This webinar received a total of 17 survey responses. Attendees have given an average rating of 4.4 stars out of a possible 5, reflecting the quality and value of the content presented.

Average rating

4.4 / 5
Webinar Presentation
How many of the objectives of the event were met?
4.5 Stars
How useful was the information presented at this event?
4.4 Stars
Overall, how satisfied were you with this event?
4.4 Stars
Speaker Performance
Overall, how satisfied were you with this presenter?
4.5 Stars
How closely did the presenter follow the schedule?
4.5 Stars

Reviews From Webinar Survey

Our webinars are crafted to deliver exceptional value and insight to business professionals. To ensure we meet and exceed your expectations, we conduct thorough post live webinar surveys. Below, you'll find genuine feedback from attendees, sharing their thoughts on the event and the speaker's performance. These reviews highlight our commitment to continuous improvement and excellence in providing top-tier educational experiences.

Shannon A.
March 26, 2024
4.6 / 5
Webinar Rating:
4.3 Stars
Speaker Rating:
5.0 Stars
Do you have any other comments, questions or concerns?
no comment
Sandra I.
March 26, 2024
4.2 / 5
Webinar Rating:
4.3 Stars
Speaker Rating:
4.0 Stars
Do you have any other comments, questions or concerns?
Yes, i enjoyed it. It gave me a lot to think about.
Tiffany S.
March 25, 2024
3.6 / 5
Webinar Rating:
3.3 Stars
Speaker Rating:
4.0 Stars
Do you have any other comments, questions or concerns?
While the presentation contained grrat content, I thought it would be more from an HR perspective in conversing with employees. For example conversations regarding performance issues, body odor, etc. I feel it was more geared towards the opposite.
Thais A.
March 22, 2024
5.0 / 5
Webinar Rating:
5.0 Stars
Speaker Rating:
5.0 Stars
Do you have any other comments, questions or concerns?
This was a great course, but I was surprised to see it did not offer SHRM credits. Mastering difficult conversations is a topic of utmost importance in the HR field and the credits would have been useful.
Cristina L.
March 22, 2024
4.8 / 5
Webinar Rating:
5.0 Stars
Speaker Rating:
4.5 Stars
Do you have any other comments, questions or concerns?
Great webinar
Meagan W.
March 22, 2024
4.2 / 5
Webinar Rating:
4.0 Stars
Speaker Rating:
4.5 Stars
Do you have any other comments, questions or concerns?
The Aurora trainings have been extremely detailed and helpful.
Trina K.
March 21, 2024
5.0 / 5
Webinar Rating:
5.0 Stars
Speaker Rating:
5.0 Stars
Do you have any other comments, questions or concerns?
Great presentation.
Kimberly W.
March 21, 2024
5.0 / 5
Webinar Rating:
5.0 Stars
Speaker Rating:
5.0 Stars
Do you have any other comments, questions or concerns?
Thank You!
Ashley G.
March 21, 2024
4.2 / 5
Webinar Rating:
4.0 Stars
Speaker Rating:
4.5 Stars
Do you have any other comments, questions or concerns?
I think more time would have been beneficial.
Chun-Ching L.
March 21, 2024
4.2 / 5
Webinar Rating:
4.0 Stars
Speaker Rating:
4.5 Stars
Do you have any other comments, questions or concerns?
no comment
Nancy P.
March 21, 2024
4.8 / 5
Webinar Rating:
4.7 Stars
Speaker Rating:
5.0 Stars
Do you have any other comments, questions or concerns?
I most likely will review again. Good tool for my day-to-day use. Thank you .
Ange M.
March 21, 2024
4.6 / 5
Webinar Rating:
4.3 Stars
Speaker Rating:
5.0 Stars
Do you have any other comments, questions or concerns?
Great presentation.
Lisa H.
March 21, 2024
2.4 / 5
Webinar Rating:
2.7 Stars
Speaker Rating:
2.0 Stars
Do you have any other comments, questions or concerns?
Vicki is the worst presenter. She rambles, she goes into personal stories, she's verbally disorganized. I've done 941s since 1986 and she had me confused in trying to follow her. The only reason I took this was to stay familiar with the 941 and nothing was presented that I couldn't pick up on my own.
Leon A.
March 21, 2024
5.0 / 5
Webinar Rating:
5.0 Stars
Speaker Rating:
5.0 Stars
Do you have any other comments, questions or concerns?
no comment
Stacy W.
March 21, 2024
5.0 / 5
Webinar Rating:
5.0 Stars
Speaker Rating:
5.0 Stars
Do you have any other comments, questions or concerns?
Rhonda is an excellent presenter! Very relevant, engaging and provides useful tools and resources
Chris N.
March 21, 2024
5.0 / 5
Webinar Rating:
5.0 Stars
Speaker Rating:
5.0 Stars
Do you have any other comments, questions or concerns?
Great topic
Colleen W.
March 21, 2024
4.0 / 5
Webinar Rating:
4.0 Stars
Speaker Rating:
4.0 Stars
Do you have any other comments, questions or concerns?
None available