Webinar Details $199
- Webinar Length: 60 Minutes
- Guest Speaker: Diana Brandl
- Topic: Business Administration
- Credit: ATAAA 1.00
Service orientation and customer service are the skills on the rise named by the World Economic Forum. A core field where assistants have served in for decades. Assistants nowadays are not just gatekeepers or schedulers; they are pivotal in shaping the customer experience, often from behind the scenes.
But what does it truly mean to be a customer-centric assistant? How can assistants, in their unique positions, become the champions of customer satisfaction? Through this talk, we will uncover the essence of a customer-first approach and explore how the subtleties of your role can make a substantial impact on client relationships and, ultimately, our company's success.
So, let's dive in and discover how to transform your roles into a powerhouse of customer-centric excellence.
Your Benefits of Attending:
- Understanding the customer-centric approach
- Gain insight into why customer-centricity matters
- Learn about the core qualities of a customer-centric Executive Assistant
Diana Brandl
Diana Brandl holds a Degree in International Administration and Management, specializing in Office Management. Throughout her career, she has worked successfully for C-Level Executives within global corporations such as Sony.Diana has a strong background in Communications and is a dynamic networker. [...]
ATAAA Credit
Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in administrative.