Webinar Details $199
- Webinar Length: 60 Minutes
- Guest Speaker: Diana Brandl
- Topic: Business Administration
- Credit: ATAAA 1.00
Service orientation and customer service are the skills on the rise named by the World Economic Forum. A core field where assistants have served in for decades. Assistants nowadays are not just gatekeepers or schedulers; they are pivotal in shaping the customer experience, often from behind the scenes.
But what does it truly mean to be a customer-centric assistant? How can assistants, in their unique positions, become the champions of customer satisfaction? Through this talk, we will uncover the essence of a customer-first approach and explore how the subtleties of your role can make a substantial impact on client relationships and, ultimately, our company's success.
So, let's dive in and discover how to transform your roles into a powerhouse of customer-centric excellence.
Your Benefits of Attending:
- Understanding the customer-centric approach
- Gain insight into why customer-centricity matters
- Learn about the core qualities of a customer-centric Executive Assistant
-
Diana Brandl
Diana Brandl holds a degree in International Administration and Management. She is an international speaker, coach, and consultant focusing on Digital Transformation, New Work, Personal Branding, and Leadership. Diana is the host of the Executive Office Insights Podcast and a LinkedIn Learning instr [...]
ATAAA Credit
Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in administrative.