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The Customer-Centric Assistant: A Modern Approach to Executive Support

On Demand Webinar

Webinar Details $219

  • Webinar Length: 60 Minutes
  • Guest Speaker:   Diana Brandl
  • Topic:   Business Administration
  • Credit:   ATAAA 1.0

All Access Membership

Service orientation and customer service are the skills on the rise named by the World Economic Forum. A core field where assistants have served in for decades. Assistants nowadays are not just gatekeepers or schedulers; they are pivotal in shaping the customer experience, often from behind the scenes.

But what does it truly mean to be a customer-centric assistant? How can assistants, in their unique positions, become the champions of customer satisfaction? Through this talk, we will uncover the essence of a customer-first approach and explore how the subtleties of your role can make a substantial impact on client relationships and, ultimately, our company's success.

So, let's dive in and discover how to transform your roles into a powerhouse of customer-centric excellence.

Your Benefits of Attending:

  • Understanding the customer-centric approach
  • Gain insight into why customer-centricity matters
  • Learn about the core qualities of a customer-centric Executive Assistant

Guest Speaker

  • Diana Brandl

    Diana Brandl

    Diana Brandl holds a Degree in International Administration and Management, specializing in Office Management. Throughout her career, she has worked successfully for C-Level Executives within global corporations such as Sony. [...]

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ATAAA Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in administrative.