Dealing with Difficult People for Admins

Dealing with Difficult People for Admins

Live Webinar

Webinar Date:  November 19, 2025
Webinar Time:  12:00 pm - 1:00 pm EST   live
Guest Speaker:   Rhonda Scharf
Credit:   ATAAA 1.00, IAAP 1.00
Average Rating: 4.7 / 5

Webinar Details $199

  • Webinar Date: November 19, 2025
  • Webinar Time: 12:00 pm - 1:00 pm EST   live
  • Webinar Length: 60 Minutes
  • Guest Speaker:   Rhonda Scharf
  • Topic:   Business Administration
  • Credit:   ATAAA 1.00, IAAP 1.00
All Access Membership

Difficult people can turn a rewarding career into a daily struggle. As an administrative professional, you're not only managing high-level tasks and juggling multiple priorities, you’re often expected to mediate conflicts and smooth over tension with clients, executives, and colleagues alike. This high-pressure responsibility requires more than patience, it demands confidence, control, and a strategic approach to communication.

This interactive online workshop is tailored specifically for administrative professionals who are tired of being caught in the middle. You'll learn practical, real-world communication and confrontation skills that empower you to keep your cool, set and defend healthy boundaries, and maintain your professionalism, even when others around you don’t. Whether it’s a demanding boss, a pushy coworker, or a rude client, you’ll walk away with tools that let you respond instead of react - with confidence, clarity, and composure.

Your Benefits for Attending:
  • Learn 5 proven strategies to communicate effectively with difficult people across phone, email, virtual meetings, and in-person conversations - keeping interactions professional and productive.
  • Gain specific techniques to defuse angry, upset, or disrespectful individuals while maintaining your composure and professional reputation.
  • Discover conflict management strategies designed specifically for administrative roles, helping you avoid being the office “referee” and reclaim your time and boundaries.
  • Master what to say, how to say it, and when to speak up — with scripts and phrasing that let you be assertive without being aggressive.
  • Build your emotional resilience with techniques to stay calm under pressure, avoid shutting down or overreacting, and preserve your confidence.
  • Learn how to confront manipulative or unfair behavior head-on — without guilt, fear, or sacrificing your professionalism.
  • Walk away with lasting control, confidence, and composure, no matter how emotionally charged the situation may be.

This webinar is a game-changer for any admin professional who wants to protect their peace, elevate their communication skills, and stop being steamrolled by difficult people. It's time to take back control, with confidence and professionalism.

  • Rhonda Scharf

ATAAA Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in administrative.

IAAP Credit

Aurora Training Advantage has reviewed the content of this program and believes it aligns with the CAP Body of Knowledge. We estimate this program may qualify for 1 recertification point(s), based on 1 point per 1 hour of eligible training. Final determination of applicability rests with the CAP designee, who is responsible for documenting alignment for recertification purposes.


Customer Satisfaction Guarantee
Invest in your future with confidence! Our Customer Satisfaction Guarantee eliminates all risk, letting you focus purely on mastering new skills and advancing your career. If you're not completely satisfied, we'll ensure you are. Your satisfaction is not just a promise; it's our guarantee.

Speakers Performance Based On Past Webinar Survey Results

Average rating

4.7 / 5

This speaker has received a total of 581 survey responses. Attendees have given an average rating of 4.7 stars out of a possible 5, reflecting on the speakers performance on the following questions.

Overall, how satisfied were you with this presenter?
4.6 Stars
How closely did the presenter follow the schedule?
4.7 Stars

Reviews From Past Webinar Surveys

Our webinars are crafted to deliver exceptional value and insight to business professionals. To ensure we meet and exceed your expectations, we conduct thorough post live webinar surveys. Below, you'll find genuine feedback from attendees, sharing their thoughts on the speaker's performance. These reviews highlight our commitment to continuous improvement and excellence in providing top-tier educational experiences.

Lisa M.
September 23, 2025
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
no comment

Teresa D.
September 23, 2025
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
The webinar was great!

Ken L.
September 23, 2025
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
We are a Manufacturer and sometimes the content is more suited to an office environment rather than a factory.

Mary Catherine H.
September 23, 2025
3.5 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
3.0 Stars
Do you have any other comments, questions or concerns?
Sometimes the presenter talks way too fast such as today. Slow down a little.

Dan D.
September 23, 2025
3 / 5
Satisfaction Rating:
3.0 Stars
Follow Schedule:
3.0 Stars
Do you have any other comments, questions or concerns?
Felt like a generic session from a textbook. Presenter was fine, content was underwhelming.

Tammie K.
September 23, 2025
4.5 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
no comment

Michele L.
September 23, 2025
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
well presented

Tracy .
June 23, 2025
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
None at this time

Evangeline D.
May 20, 2025
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
Materials are so organized, and helpful for the audience to understand and appreciate and to retain in our minds the message. Tips are very practical and applicable.

Laura F.
May 20, 2025
3 / 5
Satisfaction Rating:
1.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
The event was scheduled for an hour and it went past to the point I had to drop off due to a schedule conflict. I am disappointed because the information was incredible important and valuable. I feel like I missed too much.
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