Strategies For Handling Difficult People In The Workplace
Webinar Details $219
- Rated:
- Webinar Length: 90 Minutes
- Guest Speaker: Faith Knight
- Topic: Human Resources
- Credit: HRCI 1.5, SHRM 1.5, ATAHR 1.5
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This comprehensive course equips Human Resource professionals with practical strategies and psychological insights to effectively manage challenging individuals in the workplace. From understanding personalities to employing de-escalation techniques, this course offers actionable skills to navigate various interpersonal conflicts confidently.
This course strikes a balance between theory and practical application, providing HR professionals with a toolkit to navigate challenging scenarios with finesse and empathy. Engage, learn, and master the art of dealing with difficult people in the workplace!
Understanding Difficult Personalities
- Introduction to Personality Typology:
- Identifying Common Difficult Personality Types in the Workplace
Communication Strategies and Conflict Resolution
- Tailoring communication and interaction strategies for the workplace
- Active Listening and Empathy
- De-escalation Techniques and Conflict Resolution
Constructive Engagement and Relationship Building
- Building Rapport and Trust
- Strategies for Collaborative Problem-Solving
Maintaining Professional Boundaries and Self-Care
- Establishing Workplace Boundaries with Difficult Individuals
- Self-Care Strategies
