Strategies For Handling Difficult People In The Workplace

On Demand Webinar

Webinar Details $219

  • Webinar Length: 90 Minutes
  • Guest Speaker:   Faith Knight
  • Topic:   Human Resources
  • Credit:   HRCI 1.5, SHRM 1.5, ATAHR 1.5
All Access Membership

This comprehensive course equips Human Resource professionals with practical strategies and psychological insights to effectively manage challenging individuals in the workplace. From understanding personalities to employing de-escalation techniques, this course offers actionable skills to navigate various interpersonal conflicts confidently.

This course strikes a balance between theory and practical application, providing HR professionals with a toolkit to navigate challenging scenarios with finesse and empathy. Engage, learn, and master the art of dealing with difficult people in the workplace!

Understanding Difficult Personalities 

  • Introduction to Personality Typology:
  • Identifying Common Difficult Personality Types in the Workplace

Communication Strategies and Conflict Resolution 

  • Tailoring communication and interaction strategies for the workplace 
  • Active Listening and Empathy
  • De-escalation Techniques and Conflict Resolution

Constructive Engagement and Relationship Building 

  • Building Rapport and Trust
  • Strategies for Collaborative Problem-Solving

Maintaining Professional Boundaries and Self-Care 

  • Establishing Workplace Boundaries with Difficult Individuals
  • Self-Care Strategies

Guest Speaker

  • Faith Knight

Webinar Survey Overall Rating

This webinar received a total of 24 survey responses. Attendees have given an average rating of 3.3 stars out of a possible 5, reflecting the quality and value of the content presented.

Average rating

3.3 / 5
Webinar Presentation
How many of the objectives of the event were met?
3.5 Stars
How useful was the information presented at this event?
3.2 Stars
Overall, how satisfied were you with this event?
3.2 Stars
Speaker Performance
Overall, how satisfied were you with this presenter?
3.3 Stars
How closely did the presenter follow the schedule?
3.5 Stars

Reviews From Webinar Survey

Our webinars are crafted to deliver exceptional value and insight to business professionals. To ensure we meet and exceed your expectations, we conduct thorough post live webinar surveys. Below, you'll find genuine feedback from attendees, sharing their thoughts on the event and the speaker's performance. These reviews highlight our commitment to continuous improvement and excellence in providing top-tier educational experiences.

Nicolas D.
January 31, 2024
1.8 / 5
Webinar Rating:
2.0 Stars
Speaker Rating:
1.5 Stars
Do you have any other comments, questions or concerns?
Overall the material that was presented did not match my expectations of this training. We mostly went over personnality types instead of focusing on strategies to deal with difficult people in the workplace. I do believe it is important to go over personnality types to understand that you can't deal with everyone in the same manner, but ultimately we spent well over an hour going over personnality types and about 15 minutes on strategies to deal with difficult people. This is unfortunate because I do think the presenter was very knowledgeable and could have given us some very good insight.

Deborah T.
January 31, 2024
2.4 / 5
Webinar Rating:
2.7 Stars
Speaker Rating:
2.0 Stars
Do you have any other comments, questions or concerns?
The presenter did not seem comfortable and repeated herself many times.

Robert E.
January 31, 2024
2.6 / 5
Webinar Rating:
2.0 Stars
Speaker Rating:
3.5 Stars
Do you have any other comments, questions or concerns?
The first 60 minutes could have been wrapped up in 10 minutes..

Nicholas S.
January 31, 2024
4.2 / 5
Webinar Rating:
4.3 Stars
Speaker Rating:
4.0 Stars
Do you have any other comments, questions or concerns?
She went well over time and I had to leave and feel like I missed a lot.

Karla J.
January 31, 2024
4.0 / 5
Webinar Rating:
4.0 Stars
Speaker Rating:
4.0 Stars
Do you have any other comments, questions or concerns?
It was informative. Great detail

Cory M.
January 31, 2024
3.0 / 5
Webinar Rating:
2.7 Stars
Speaker Rating:
3.5 Stars
Do you have any other comments, questions or concerns?
The issue I have is that the topic was how to deal with difficult people, but the talk seemed to be more about difficult personalities. There has been much research on personality theory and how untrustworthy it is. There is strong debate in the psychological community about whether we should even be using it for purposes such as employment and a history for how it has been used for very bad things in the past (e.g., racism, antisemitism, etc.). In addition, the speaker used multiple personality theories and stated that just because a variable in one theory was named the same in another theory that they were the same personality. This is completely untrue. The variables work differently among the the theories. For example, in Myers-Briggs there is Introversion and Extroversion. Whereas in the Big 5 there is just extroversion which actually measures both. It is not the same as just extroversion in the MBTI. This was self help based on a very flawed understanding of a flawed field of mostly debunked science. It would have been a much better talk if instead of using personality types, we just looked at difficult behaviors we could address specifically.

Anne B.
January 31, 2024
2.4 / 5
Webinar Rating:
2.0 Stars
Speaker Rating:
3.0 Stars
Do you have any other comments, questions or concerns?
No I did not enjoyed the program. Very disappointed. The presenter was reading the slides and did not give real concrete examples. I would have prefered a more interactive presentation. Sorry it did not meet our needs as a group.

Adrienne M.
January 31, 2024
4.8 / 5
Webinar Rating:
4.7 Stars
Speaker Rating:
5.0 Stars
Do you have any other comments, questions or concerns?
Great presenter. I enjoyed listening to her!

Contessa B.
January 30, 2024
4.4 / 5
Webinar Rating:
4.7 Stars
Speaker Rating:
4.0 Stars
Do you have any other comments, questions or concerns?
no comment

Julie D.
January 30, 2024
4.2 / 5
Webinar Rating:
4.0 Stars
Speaker Rating:
4.5 Stars
Do you have any other comments, questions or concerns?
Well presented!

Emma I.
January 30, 2024
4.8 / 5
Webinar Rating:
5.0 Stars
Speaker Rating:
4.5 Stars
Do you have any other comments, questions or concerns?
I learned a lot today. Great presenter.

Becky M.
January 30, 2024
2.2 / 5
Webinar Rating:
2.3 Stars
Speaker Rating:
2.0 Stars
Do you have any other comments, questions or concerns?
I was disappointed in the presentation. The Meyers-Brigg traits were interesting but the other traits were repetitive. I would have loved to hear more about how to manage conflict and maneuver through difficult discussions. I had to log off after 1 1/2 hours and she was still talking through the agenda.

Jim C.
January 30, 2024
3.8 / 5
Webinar Rating:
3.7 Stars
Speaker Rating:
4.0 Stars
Do you have any other comments, questions or concerns?
This was a repeat of some previous information I've received re Myers-Briggs. Yet, always something new to pick up. Thank you.

Julie B.
January 30, 2024
3.6 / 5
Webinar Rating:
3.3 Stars
Speaker Rating:
4.0 Stars
Do you have any other comments, questions or concerns?
The program offered useful and insightful information but I would have like to have received real world mediation scenarios and solutions. I feel like I could have received the same information by reading the slides that were provided. I was left wanting more from this program.

Tito A.
January 30, 2024
4.8 / 5
Webinar Rating:
5.0 Stars
Speaker Rating:
4.5 Stars
Do you have any other comments, questions or concerns?
Good presentation.

Christine P.
January 30, 2024
5.0 / 5
Webinar Rating:
5.0 Stars
Speaker Rating:
5.0 Stars
Do you have any other comments, questions or concerns?
Faith has a great personality and I really enjoyed this presentation. I'm a finance professional, but the information was extremely useful for all professionals.

Becca A.
January 30, 2024
3.8 / 5
Webinar Rating:
3.7 Stars
Speaker Rating:
4.0 Stars
Do you have any other comments, questions or concerns?
I have experience with Myers Briggs but was hoping for some practical applications such as how to deal with the aggravator, the pusher, the laggard, etc. etc. The info. was good just not what I was hoping for.

Laura F.
January 30, 2024
3.4 / 5
Webinar Rating:
3.7 Stars
Speaker Rating:
3.0 Stars
Do you have any other comments, questions or concerns?
Presenter was awkward and laughed at inappropriate times. Thought her choice of words, especially as an HR rep could have been better. It's like she took paragraphs from a book and regurgitated them

Jessica P.
January 30, 2024
1.8 / 5
Webinar Rating:
2.0 Stars
Speaker Rating:
1.5 Stars
Do you have any other comments, questions or concerns?
Below is what was outlined for this presentation. The slide deck did not have the most useful information on them, the most useful information was rushed through making it difficult to take notes. This was more about understanding personality types and how they affect team dynamics in the workplace, do not feel it met the expectations laid out for what the session would be about.This comprehensive course equips Human Resource professionals with practical strategies and psychological insights to effectively manage challenging individuals in the workplace. From understanding personalities to employing de-escalation techniques, this course offers actionable skills to navigate various interpersonal conflicts confidently.This course strikes a balance between theory and practical application, providing HR professionals with a toolkit to navigate challenging scenarios with finesse and empathy. Engage, learn, and master the art of dealing with difficult people in the workplace!Understanding Difficult Personalities •Introduction to Personality Typology:•Neurodivergencies•Identifying Common Difficult Personality Types in the WorkplaceCommunication Strategies and Conflict Resolution •Tailoring communication and interaction strategies for the workplace •Active Listening and Empathy•De-escalation Techniques and Conflict ResolutionConstructive Engagement and Relationship Building •Building Rapport and Trust•Strategies for Collaborative Problem-SolvingMaintaining Professional Boundaries and Self-Care •Establishing Workplace Boundaries with Difficult Individuals•Self-Care Strategies

Allison J.
January 30, 2024
1.0 / 5
Webinar Rating:
1.0 Stars
Speaker Rating:
1.0 Stars
Do you have any other comments, questions or concerns?
I felt like the presenter provided information on a topic in which she is not a subject matter expert. It was merely reading some prompts about a personality test. I don't use meyers-briggs and don't intend to. This alienated the audience members who felt the same. I don't feel any more prepared for challenging situations. This was truly bad - I'm honestly shocked at how terrible this really was.

Julie K.
January 30, 2024
3.6 / 5
Webinar Rating:
3.3 Stars
Speaker Rating:
4.0 Stars
Do you have any other comments, questions or concerns?
I would like a copy of the powerpoint?

Cindy V.
January 30, 2024
4.0 / 5
Webinar Rating:
4.0 Stars
Speaker Rating:
4.0 Stars
Do you have any other comments, questions or concerns?
no comment

Kelsey P.
January 30, 2024
2.6 / 5
Webinar Rating:
2.3 Stars
Speaker Rating:
3.0 Stars
Do you have any other comments, questions or concerns?
The presenter focused too much on personality types. This would be fine for smaller groups of employees but not for large ones.

William D.
January 30, 2024
1.4 / 5
Webinar Rating:
1.3 Stars
Speaker Rating:
1.5 Stars
Do you have any other comments, questions or concerns?
I need assistance seeking a refund for this training. This was advertised as training on handling difficult people in the workplace, and I purchased the option for additional questions. The first hour and ten minutes were about the MBTI, a debunked personality assessment tool, and the following half hour failed to discuss any actual strategies for handling difficult people. The technical failures also prevented me from being able to ask questions, since there was no method to present questions once the organizer failed to return. I look forward to the opportunity to discuss this matter with you further.

HRCI Credit

Human Resource Certification Institute
This program has been approved for credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

SHRM Credit

Society for Human Resource Management
Aurora Training Advantage is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

ATAHR Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in human resources.