Strategies For Handling Difficult People In The Workplace

On Demand Webinar

Webinar Details $219

  • Rated:
  • Webinar Length: 90 Minutes
  • Guest Speaker:   Faith Knight
  • Topic:   Human Resources
  • Credit:   HRCI 1.5, SHRM 1.5, ATAHR 1.5
All Access Membership

This comprehensive course equips Human Resource professionals with practical strategies and psychological insights to effectively manage challenging individuals in the workplace. From understanding personalities to employing de-escalation techniques, this course offers actionable skills to navigate various interpersonal conflicts confidently.

This course strikes a balance between theory and practical application, providing HR professionals with a toolkit to navigate challenging scenarios with finesse and empathy. Engage, learn, and master the art of dealing with difficult people in the workplace!

Understanding Difficult Personalities 

  • Introduction to Personality Typology:
  • Identifying Common Difficult Personality Types in the Workplace

Communication Strategies and Conflict Resolution 

  • Tailoring communication and interaction strategies for the workplace 
  • Active Listening and Empathy
  • De-escalation Techniques and Conflict Resolution

Constructive Engagement and Relationship Building 

  • Building Rapport and Trust
  • Strategies for Collaborative Problem-Solving

Maintaining Professional Boundaries and Self-Care 

  • Establishing Workplace Boundaries with Difficult Individuals
  • Self-Care Strategies

Guest Speaker

  • Faith Knight

HRCI Credit

Human Resource Certification Institute
This program has been approved for credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at

SHRM Credit

Society for Human Resource Management
Aurora Training Advantage is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit

ATAHR Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in human resources.