How to Handle Emotionally Challenging Situations at Work

Live Webinar

Webinar Details $219

  • Webinar Date: November 6, 2024
  • Webinar Time: 2:00pm - 3:00pm EST   live
  • Webinar Length: 60 Minutes
  • Guest Speaker:   Pamela Jett
  • Topic:   Business Administration, Business Skills, Human Resources, HR Ethics
  • Credit:   ATAOP 1.0, ATAAA 1.0, ATAHR 1.0, HRCI 1.0, SHRM 1.0
All Access Membership

Let’s face it, the workplace can be an emotional place. It is critical to learn how to manage your own emotions and communicate effectively with others, even when they are spinning out of control. Give yourself an edge with the ability to stay calm, cool, and collected in the face of emotional outbursts of others. Loaded with practical communication tools for everyone: senior level executives, parents, administrative personnel, and first-time supervisors, this webinar will give you tools you can put to work immediately.

Your Benefits of Attending:

  • Techniques to keep a lid on your emotions when they are at the boiling point
    • Discover why “goat hiding” is the most important emotional control skill set a professional needs.
    • Change your inner dialogue for outer success.
    • Stop saying things you regret and stay in charge of your emotional displays.
  • Powerful strategies to help others “calm down”
    • Learn to avoid the worst things to say in emotionally charged situations - and what to say instead.
    • Defuse defensiveness and gain cooperation with boundary statements.
    • What to do and say when tears are threatening to flow - yours or someone else’s.
  • How to manage conflict and confrontation with tact and finesse
    • Learn powerful language patterns to engage in confrontation without losing your cool or being a doormat.
    • Discover what to say to keep emotionally charged conversations on track and professional - no more conversations that stray far off topic.
    • 5 keys to confrontation that triggers cooperation, not defensiveness.
  • How to communicate with specific types of difficult people
    • Learn the #1 reason difficult people are difficult and what you can and cannot do about it.
    • Specific words and phrases to use with the exploder, the steamroller, the sniper, and other difficult people.
    • Discover how to stand your ground without being obnoxious or pushy.

Join internationally recognized communication skills expert, Pamela Jett, as she teaches you how to effectively deal with emotionally challenging situations in your workplace.


What our customers are saying


Guest Speaker

  • Pamela Jett

Speakers Performance Based On Past Webinar Survey Results

Average rating

4.5 / 5

This speaker has received a total of 656 survey responses. Attendees have given an average rating of 4.5 stars out of a possible 5, reflecting on the speakers performance on the following questions.

Overall, how satisfied were you with this presenter?
4.6 Stars
How closely did the presenter follow the schedule?
4.5 Stars

Reviews From Past Webinar Surveys

Our webinars are crafted to deliver exceptional value and insight to business professionals. To ensure we meet and exceed your expectations, we conduct thorough post live webinar surveys. Below, you'll find genuine feedback from attendees, sharing their thoughts on the speaker's performance. These reviews highlight our commitment to continuous improvement and excellence in providing top-tier educational experiences.

Kim H.
September 26, 2024
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
Thanks again for another informative webinar!

Taneya H.
September 26, 2024
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
Extremely useful tools to keep in mind moving forward. It was well using my lunch hour for.

Alicia H.
September 18, 2024
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
Great presentation! I'm feeling newly motivated about my job.

Ciera B.
September 13, 2024
4.5 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
Love Pamela! She brings great energy and presents great content.

Danielle N.
September 13, 2024
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
Useful, step-by-step ways to improve communication with the team, our company leaders, and generally in life. Love it!

Tammee S.
September 12, 2024
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
It was a great presentation that left us with actionable items -- something too rate in trainings.

Eve B.
September 12, 2024
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
The presentation was very strong & informative.

Takesha M.
September 12, 2024
4.5 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
no comment

Dierdrea W.
September 12, 2024
4.5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
I did miss part of the session because of the time difference.

Conchita P.
September 12, 2024
4.5 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
I would like a recording of the presentation, I missed some of the examples since I was writing notes.
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