Agile Methodology: Improving Procurement Satisfaction

On Demand Webinar

Webinar Details $219

  • Rated:
  • Webinar Length: 100 Minutes
  • Guest Speaker:   Kevin Giblin
  • Topic:   Purchasing
  • Credit:   ATAPU 1.5
All Access Membership
The procurement function faces an ongoing challenge of creating and maintaining value to internal stakeholders. When there are complaints or unsatisfied business partners, it is important to identify the cause of the concern. Whether the concern is valid or not, procurement can become a more effective, customer-centric business partner by addressing the issue head on. This webinar will explore best practices in using an agile approach to improving customer satisfaction with the procurement process. You will hear about a real-world example of a successful approach to improving procurement’s satisfaction rating.

Benefits of Attending:

  • Learn how to identify the root cause of the internal friction.
  • Be able to baseline current performance and design a solution to the identified problem.
  • Understand how you can set expectations for both stakeholders and suppliers.
  • Understand the importance of treating suppliers like customers.
  • Obtain insight to setting realistic goals, timelines, and team building to accomplish the goals.

By combining the concepts of agile methodology and voice of the customer interaction, you will be not only be able to create better customer partnerships, but you also create broader opportunities for procurement to be a trusted advisor. You will leave this webinar knowing how to more effectively use ongoing feedback to drive increased value. 

  1. Introduction
  2. Kevin Giblin - Biography 00:01:11
  3. Today’s Agenda 00:04:30
  4. Today’s Learning Objectives 00:04:59
  5. Agile Methodology: Improving Procurement Satisfaction - Background Procurement’s Self-Assessment  00:06:53
  6. Procurement’s Value - Our Perception Vs. Reality 00:07:02
  7. Agile Methodology: Improving Procurement Satisfaction - Problem Identification 00:12:16
  8. Establishing A Baseline - Identifying The Opportunity 00:13:23
  9. Problem Statement 00:20:01
  10. Resolution Plan 00:24:32
  11. Agile Methodology: Improving Procurement Satisfaction - Creating An Agile Process For Improvement 00:30:12
  12. Creating Better Supplier Engagement Using Agile Methodology 00:31:01
  13. Establishing Sprint Goals 00:37:04
  14. Internal Service Levels Vs. Benchmark Findings 00:41:50
  15. Internal Customer Experience:  Third Party Onboarding 00:44:24
  16. Assessing The Findings 00:49:47
  17. Investigating Root Cause: Delays In Third Party Onboarding 00:51:47
  18. Agile Methodology: Improving Procurement Satisfaction - Measuring Improvement:  Productivity And Satisfaction Metrics 00:57:51
  19. Third Party Engagement: Service Level Targets 01:02:47
  20. Showing Improvement - Metrics That Matter 01:06:28
  21. Agile Methodology: Improving Procurement Satisfaction - Becoming Agile = Changing Perception 01:12:17
  22. Shifting Focus On Procurement’s Value 01:14;29
  23. Procurement Value Evolution Strategy 01:16:36
  24. Perception Vs Reality Vs Opportunity 01:19:44
  25. Procurement’s Timeline 01:22:10
  26. Agile Methodology: Improving Procurement Satisfaction - Benefits And Takeaways 01:26:08
  27. Key Takeaways 01:28:28
  28. Q&A 01:32:58
  29. Presentation Closing 01:39:40
  • Benchmarking 00:18:06
  • Contract 00:25:29
  • Cost 00:07:23, 00:07:26
  • Invoice 00:25:34
  • Procurement 00:07:55, 00:08:07, 00:26:53
  • Purchase Order (PO) 00:25:22
  • Service Level Agreements (SLA’s) 00:28:51
  • Stakeholder 00:07:39
  • Subject Matter Expert (SME’s) 00:26:25
  • Supplier 00:09:35, 00:18:17, 00:29:08

Benchmarking: A process of comparing the performance of a procurement function with that of its best competitor or the best organization in its industry.

Contract: A written or spoken agreement, especially one concerning employment, sales, or tenancy, that is intended to be enforceable by law.

Cost: The sum of the applicable expenditures and charges directly or indirectly incurred in bringing an article to its existing condition and location

Procurement: Procurement is the process of finding and agreeing to terms, and acquiring goods, services, or works from an external source, often via a tendering or competitive bidding process. Procurement is used to ensure the buyer receives goods, services, or works at the best possible price when aspects such as quality, quantity, time, and location are compared.

Purchase Order: A legal contract between a buyer and a vendor. It lists the materials or services to be purchased on specified terms and conditions (quantity, price / pricing conditions, delivery date).

Service Level Agreements (SLA): A service level agreement (SLA) is a formal document that defines a working relationship between parties to a service contract.

Stakeholders: A stakeholder is a party that has an interest in a company and can either affect or be affected by the business. The primary stakeholders in a typical corporation are its investors, employees, customers and suppliers.

Subject Matter Expert (SME): An individual with an intense understanding of a certain process, function, machine, technology, material or kind of equipment.

Supplier: A supplier is an entity that supplies goods and services to another organization. A supplier is usually a manufacturer or a distributor. A distributor buys goods from multiple manufacturers and sells them to its customers. Similar Terms. A supplier is also known as a vendor.

Guest Speaker

  • Kevin Giblin

ATAPU Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in purchasing.