Communication to Improve Relationships
Access this expert-led webinar instantly, available anytime on-demand.
Included in All-Access Membership Live Webinar
On-Demand Webinar Available
Customer Satisfaction Guarantee Learn with confidence. If you're not happy, we'll make it right. That's our guarantee.
If you have a relationship with a; spouse, boss, customer, relative, or anyone that is negative in any way - I will guarantee that communication style, patterns, methods, or history are a major contributor. If you want to improve any relationship the answer is learning how and why words matter – how they are delivered, how they are perceived, what words you use, the intent driving them, and your understanding of the concept of congruence.
Words are not just words. Humans are the only life form that communicates with words. So consider, they can have a short-term or life-time impact on a relationship and every, aspect of a person’s integrity, performance, attitudes, mindsets, decisions, and behavior with everyone they interact with. All communication breakdowns are caused by personal agendas, invalidation, low self-esteem, personality style, critical mindsets, arrogance, denial, insecurity, impatience, the need for control, and/or ego dominance. When you put more than two people together in a relationship sooner or later you will experience a negative communication situation caused by any of the above – we are human and not perfect. If you want to reduce or eliminate the negative communication and relationship consequences caused by any of the above, it is critical that certain skills be learned, and some even mastered plus a validating and safe emotional environment is maintained.
During this session – just a few takeaways;
- How communication contributes to trust or a lack of it in relationships.
- Why & how people avoid the truth and why it contributes to poor relationships.
- How technology is contributing in a negative way to positive relationships.
- How verbal and non-verbal messages contradict each other leading to confusion.
- Avoiding communication confusion, misunderstanding, and assumptions.
- Ten fundamental communication approaches/techniques that improve trust, respect and clarity.
- Why and how vocabulary matters.
- AND, Many more important topics.
Want improved communication in your family, business, or life in general – don’t miss this session with Tim
-
Tim Connor
I speak on a variety of leadership, management, business growth, sales, marketing, employee engagement, motivation, change, communication and effective people skills topics. Just a few of my topics:-Effective skills, attitudes & techniques for managing adversity, change and uncertaint [...]
Invest in your future with confidence! Our Customer Satisfaction Guarantee eliminates all risk, letting you focus purely on mastering new skills and advancing your career. If you're not completely satisfied, we'll ensure you are. Your satisfaction is not just a promise; it's our guarantee.
This webinar received a total of 6 survey responses. Attendees have given an average rating of 3.1 stars out of a possible 5, reflecting the quality and value of the content presented.
Webinar Presentation
How many of the objectives of the event were met?
3.2 Stars
How useful was the information presented at this event?
3.2 Stars
Overall, how satisfied were you with this event?
3.2 Stars
Speaker Performance
Overall, how satisfied were you with this presenter?
2.3 Stars
How closely did the presenter follow the schedule?
3.8 Stars
Reviews From Webinar Survey
Our webinars are crafted to deliver exceptional value and insight to business professionals. Below, you'll find genuine feedback from attendees.
Cyndi F.
May 13, 2021
3.2 / 5
Webinar Rating:
3.7 Stars
Speaker Rating:
2.5 Stars
Do you have any other comments, questions or concerns?
I have taken a lot of classes through you and have been very pleased with them. This presenter, however, was not. He preached a lot of things about communication and then didn't follow them in hos own webinar. Many times I considered dropping from the call but he also presented valuable info. Could have done without the attitude.
AMANDA F.
May 11, 2021
1.8 / 5
Webinar Rating:
1.7 Stars
Speaker Rating:
2.0 Stars
Do you have any other comments, questions or concerns?
The presenter was insulting and not sure where he's getting his "facts". He gave some sort of medical data (no source) about how positive people live longer and why + when talking about wearing face masks, implied he doesn't need to wear one in public anymore because he's vaccinated. I don't know where this guy gets his facts, but they're not checked. He sounds very judgmental as well.
Cheryl H.
May 11, 2021
1.4 / 5
Webinar Rating:
1.0 Stars
Speaker Rating:
2.0 Stars
Do you have any other comments, questions or concerns?
The presenter spoke very fast and was all over the place. He used the time to speak more about himself and shared personal opinions I felt were inappropriate.
Kim C.
May 11, 2021
3.8 / 5
Webinar Rating:
4.0 Stars
Speaker Rating:
3.5 Stars
Do you have any other comments, questions or concerns?
some of my answers were based on the fact i missed the first few min. I had it on my calendar to start at 2:30 (not 2) The instructor had some amazing topics but spoke very fast. I enjoyed the webinar very much!
Erin D.
May 11, 2021
4.0 / 5
Webinar Rating:
4.0 Stars
Speaker Rating:
4.0 Stars
Do you have any other comments, questions or concerns?
Thank you
Deanna D.
May 10, 2021
4.6 / 5
Webinar Rating:
4.7 Stars
Speaker Rating:
4.5 Stars
Do you have any other comments, questions or concerns?
I did really enjoy the program. The information was presented in a manner that was impactful and relatable. I enjoyed the stories that added perspective. This is a webinar that I wished had been longer so that some of the concepts could have been more fully explored. Thank you for the great info!
Frequently Asked Questions
Communication style is one of the most powerful determinants of relationship quality, because every interaction either builds or erodes trust, respect, and understanding between people. Patterns such as invalidation—dismissing the other person's feelings or perspective as unimportant—are among the most damaging communication habits in relationships. Personal agendas, ego dominance, and the need for control distort how messages are sent and received, creating chronic misunderstandings even between people with good intentions. Low self-esteem and insecurity often manifest as defensiveness, critical mindsets, or difficulty accepting feedback—all of which prevent genuine communication from occurring. The congruence between verbal and nonverbal messages is another critical factor: when what you say and how you say it contradict each other, people instinctively trust the nonverbal cue, often leading to confusion or distrust. Technology has also fundamentally changed relationship communication, creating more opportunities for misinterpretation by stripping away tone, context, and body language. Tim Connor's Communication to Improve Relationships webinar at Aurora Training Advantage addresses all of these dynamics with practical strategies for improving communication across professional, client, and personal relationships.
Trust in business relationships is built or eroded primarily through communication patterns over time. Honesty—even when the truth is uncomfortable—is the cornerstone of trust. When people consistently tell others what they want to hear rather than the truth, or avoid difficult topics altogether, the short-term discomfort avoided creates long-term trust deficits that are difficult to repair. Reliability also plays a major role: doing what you say you will do, when you say you will do it, builds a communication track record of dependability. Transparency—sharing information proactively rather than waiting to be asked—signals that you have nothing to hide and that you value the other party's ability to make informed decisions. Listening genuinely, without waiting for your turn to speak, conveys respect and interest in the other person's perspective, which is fundamental to trust. Acknowledging mistakes quickly and taking responsibility without deflection or minimization demonstrates integrity. Conversely, avoidance of truth, broken commitments, selective information sharing, and dismissive listening consistently erode trust regardless of the relationship context. Tim Connor's webinar on communication to improve relationships, available through Aurora Training Advantage, covers ten fundamental communication approaches that build trust across all professional and personal relationships.
Technology has created unprecedented connectivity while simultaneously undermining the depth and quality of many professional and personal relationships. Text-based communication—email, messaging, and social media—strips away tone, facial expression, and body language, leaving only words to convey meaning. This dramatically increases the potential for misinterpretation: a message intended as direct and efficient may read as cold, curt, or even dismissive. The habit of communicating sensitive matters (conflict, criticism, important decisions) through text rather than conversation eliminates the real-time feedback and emotional attunement that makes difficult communication productive. Digital communication has also fostered a culture of constant availability that paradoxically reduces genuine presence—people physically present in a conversation while simultaneously checking messages are not actually present in any meaningful relational sense. The expectation of immediate responses creates pressure that impairs thoughtful, considered communication. Declining investment in face-to-face interaction—even when it's available—has weakened the relationship-building skills that trust and long-term business partnerships depend on. Tim Connor's Communication to Improve Relationships webinar at Aurora Training Advantage provides strategies for using technology intentionally while protecting the relational communication quality that drives sustained professional success.
Strong client relationships—the foundation of sustainable sales success—are built through communication that demonstrates genuine interest, trustworthiness, and consistent follow-through. Listening deeply to understand client needs, concerns, and priorities—rather than waiting for a pause to begin your pitch—is the most important and most commonly underdeveloped sales communication skill. Clients are sensitive to whether a salesperson is focused on solving their problem or simply closing a transaction, and their communication behavior signals this immediately. Using vocabulary that reflects the client's language and industry context—rather than generic sales terminology—builds rapport and demonstrates competence. Proactive communication, including timely follow-up, updates on open items, and anticipating questions before they are asked, signals reliability and respect for the client's time. When problems arise, transparent, direct communication that acknowledges the issue and provides a clear resolution path preserves trust far better than avoidance or minimization. Adapting communication style to each client's personality and preferences—some clients want detailed analysis; others want bottom-line summaries—demonstrates emotional intelligence. Aurora Training Advantage's Communication to Improve Relationships webinar, taught by Tim Connor, provides ten foundational communication techniques that directly strengthen client trust and sales relationship quality.
According to communication expert Tim Connor, all communication breakdowns ultimately trace back to one or more of a defined set of root causes: personal agendas, where a party is more focused on their own outcome than genuine exchange; invalidation, where one party dismisses or minimizes the other's perspective; low self-esteem or insecurity, which manifests as defensiveness, hypersensitivity, or inability to receive feedback; personality style differences that create friction when not understood and navigated with awareness; critical mindsets that filter every message through a lens of judgment rather than curiosity; arrogance or ego dominance, which closes off genuine dialogue; and impatience, which causes people to interrupt, rush to conclusions, or stop listening before the other person has finished. The need for control, and a denial of one's own role in communication difficulties, round out the most common contributors. Understanding these root causes is the first step toward addressing them—because lasting communication improvement requires self-awareness and behavioral change, not just technique. Tim Connor's Communication to Improve Relationships webinar, available through Aurora Training Advantage, examines each of these causes and provides practical strategies for reducing their impact in professional and client relationships.