Listening Skills for Success
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The research is very clear, professionals who want to excel must possess exceptional communication skills, particularly listening skills. Listening is an active, not passive, process that is essential to leadership, team success, and excellent customer service. And yet business professionals continue to ignore this aspect of training. Join Pamela Jett in this fast-paced, interactive and application-oriented experience designed to enhance your listening skills.
Your Benefits of Attending:
- Understand why listening is essential regardless of job function.
- Uncover and remove barriers that prevent active listening.
- Master techniques that will increase the likelihood that others will listen to you.
- Learn how to stop sabotaging listening success and understand what is really being said.
- Gain techniques to increase listening retention and help the other person feel heard.
- Learn the five most powerful things to say - and what not to say - to ensure listening success.
Listening is more than simply hearing. And, good listening skills can be learned. Delivered with her unique blend of humor, intellect, and interaction Pamela Jett will provide each attendee with an experience guaranteed to leave them motivated and equipped to take their listening to a whole new level.
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Pamela Jett
Innovative Communication LeaderAs an internationally recognized communication skills expert, speaker and author, Pamela Jett works with professionals to better understand that "Words Matter" when we are looking to achieve results, make an impact and improve effectiveness. Pamela is a true innovator [...]
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This webinar received a total of 2 survey responses. Attendees have given an average rating of 4.3 stars out of a possible 5, reflecting the quality and value of the content presented.
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Frequently Asked Questions
Active listening is one of the most consistently undervalued professional skills, yet research confirms that professionals with strong listening abilities outperform peers in leadership effectiveness, team collaboration, and customer satisfaction outcomes. Unlike passive hearing, active listening is a deliberate mental process—it involves full attention, managing internal distractions, interpreting meaning beyond words, and providing feedback that makes the speaker feel genuinely heard. Poor listening leads to miscommunication, missed opportunities, and damaged relationships. In customer-facing roles, a failure to truly listen can cost clients and revenue. In leadership, it leads to disengaged teams. Aurora Training Advantage's Listening Skills for Success webinar gives professionals practical, immediately applicable techniques to elevate listening effectiveness across all professional contexts and job functions.
The most common barriers to active listening fall into three categories: internal, environmental, and interpersonal. Internal barriers include mental distractions, preoccupation with what you're about to say next, emotional reactions to a speaker's words, and assumptions formed before the message is complete. Environmental barriers include noise, notifications, and multitasking—particularly in open offices or remote meeting settings. Interpersonal barriers include status differences, personal biases toward the speaker, and lack of genuine interest in the topic. Many professionals also engage in selective listening—hearing only what confirms their existing expectations. The first step to becoming a stronger listener is identifying which barriers most frequently affect you. Aurora Training Advantage's listening skills webinar provides techniques to uncover and remove these barriers for more effective professional communication.
Listening retention improves dramatically when professionals adopt deliberate strategies: mentally summarizing key points at intervals, asking clarifying questions to fill gaps, and paraphrasing what was said to confirm understanding. These techniques serve a dual purpose—they reinforce your own comprehension and signal to the speaker that you are genuinely engaged. Making others feel heard also involves non-verbal cues: maintaining appropriate eye contact, nodding, and avoiding distracting behaviors like phone checking. Verbal acknowledgment—reflecting back what was said without judgment—creates psychological safety that encourages openness. Listening is a two-way dynamic; the more the listener signals genuine attention, the more freely the speaker communicates. Aurora Training Advantage's webinar provides specific language frameworks, including the five most powerful things to say to ensure productive listening exchanges in any professional environment.
Listening sabotage refers to habits that undermine your ability to fully receive and understand a message—often without realizing it. Common self-sabotaging behaviors include finishing other people's sentences, immediately offering solutions before the speaker is done explaining, multitasking during conversations, rehearsing your response while the other person is still talking, and dismissing points you disagree with before fully considering them. Interrupting or redirecting conversations prematurely signals disrespect and reduces psychological safety for the speaker. Professionals may also sabotage listening by misinterpreting emotional tone and responding defensively. Breaking these habits requires self-awareness and practice. Aurora Training Advantage's listening skills webinar helps professionals identify their specific sabotage patterns and develop new behaviors that create more productive, trust-based communication across teams, client relationships, and leadership interactions.
Leaders who listen well consistently outperform those who don't on virtually every team performance metric: employee engagement, retention, innovation, and decision quality. When team members feel genuinely heard, they share information more openly—including problems, risks, and ideas that leaders might otherwise never encounter. This creates a feedback loop where listening directly improves strategic awareness. Effective listening also accelerates conflict resolution; leaders who listen before reacting deescalate tensions faster and make decisions that all parties feel respected by. In performance management conversations, strong listening enables managers to uncover root causes rather than surface symptoms. Aurora Training Advantage's Listening Skills for Success webinar is designed for professionals at every level who want to build communication skills that drive measurable impact across their organizations.