Effectively Delivering Performance and Disciplinary Feedback

Effectively Delivering Performance and Disciplinary Feedback

On Demand Webinar

Guest Speaker:   Pamela Jett
Credit:   HRCI 1.50, SHRM 1.50, ATAHR 1.50, ATAOP 1.50
Average Rating: 4.7 / 5

Webinar Details $199

  • Webinar Length: 90 Minutes
  • Guest Speaker:   Pamela Jett
  • Topic:   Business Skills, Human Resources, Leadership
  • Credit:   HRCI 1.50, SHRM 1.50, ATAHR 1.50, ATAOP 1.50
All Access Membership

Having disciplinary, performance-related, or otherwise tough conversations is one of the most dreaded yet necessary tasks for leaders at any level—from first-time supervisors to senior executives. Too often, leaders avoid addressing issues in the hope they’ll resolve on their own—but they rarely do. This webinar, led by nationally recognized speaker Pamela Jett, delivers actionable communication strategies and specific language patterns to help you face these conversations with confidence and clarity. Whether you're managing employees, leading teams, or navigating workplace challenges, this program offers a toolkit to make tough conversations less stressful and more productive.

Packed with practical tools and examples, this session equips you with communication tactics that are as effective in the boardroom as they are at home. You’ll learn how to stay composed, foster accountability, and promote positive behavior change—all while mastering the nuances of difficult dialogue. Ideal for leaders at all stages, this program is your opportunity to build confidence, increase competence, and reduce the emotional toll of having hard conversations.

Your Benefits For Attending:
  • Get the leadership mindset to make disciplinary conversations easier:
    • Learn to differentiate between “can’t do” and “won’t do” issues.
    • Discover why people don’t do what they are supposed to do and how to ignite positive behavior change.
    • Master the art of staying calm during difficult conversations.
  • Master communication tactics and language patterns to prepare for tough conversations:
    • Discover the 4-step process to request behavior change.
    • Learn how to use the “BCA technique” as a template for almost any difficult conversation.
    • Find out why you ought to stop feeding carrots to stick people.
  • Learn how to manage tense conversations with difficult people:
    • Discover what to say/do when tears flow.
    • Learn what never to say during a disciplinary conversation—hint... it’s not what you think.
    • Discover the power of silence.
    • Learn how to keep records and notes so that you can hold people accountable.
    • Master the art of open-ended questions to gain cooperation.

This webinar will help you reduce stress, increase your confidence, and communicate more effectively during disciplinary and high-stakes conversations. Whether you're addressing performance issues or managing conflict, you’ll walk away with techniques you can put to use immediately.

  • Pamela Jett

HRCI Credit

Human Resource Certification Institute
This program has been approved for credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

SHRM Credit

Society for Human Resource Management
Aurora Training Advantage is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

ATAHR Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in human resources.

ATAOP Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in operations.

Customer Satisfaction Guarantee
Invest in your future with confidence! Our Customer Satisfaction Guarantee eliminates all risk, letting you focus purely on mastering new skills and advancing your career. If you're not completely satisfied, we'll ensure you are. Your satisfaction is not just a promise; it's our guarantee.

Webinar Survey Overall Rating

This webinar received a total of 5 survey responses. Attendees have given an average rating of 4.7 stars out of a possible 5, reflecting the quality and value of the content presented.

Average rating

4.7 / 5
Webinar Presentation
How many of the objectives of the event were met?
5.0 Stars
How useful was the information presented at this event?
4.8 Stars
Overall, how satisfied were you with this event?
4.8 Stars
Speaker Performance
Overall, how satisfied were you with this presenter?
4.8 Stars
How closely did the presenter follow the schedule?
4.2 Stars

Reviews From Webinar Survey

Our webinars are crafted to deliver exceptional value and insight to business professionals. To ensure we meet and exceed your expectations, we conduct thorough post live webinar surveys. Below, you'll find genuine feedback from attendees, sharing their thoughts on the event and the speaker's performance. These reviews highlight our commitment to continuous improvement and excellence in providing top-tier educational experiences.

Karen T.
October 7, 2025
5.0 / 5
Webinar Rating:
5.0 Stars
Speaker Rating:
5.0 Stars
Do you have any other comments, questions or concerns?
no comment

Aisha H.
October 7, 2025
4.8 / 5
Webinar Rating:
5.0 Stars
Speaker Rating:
4.5 Stars
Do you have any other comments, questions or concerns?
no comment

Brianne N.
October 7, 2025
4.4 / 5
Webinar Rating:
4.3 Stars
Speaker Rating:
4.5 Stars
Do you have any other comments, questions or concerns?
No additional comments.

Joshua A.
October 7, 2025
5.0 / 5
Webinar Rating:
5.0 Stars
Speaker Rating:
5.0 Stars
Do you have any other comments, questions or concerns?
It was great!

Christi G.
October 7, 2025
4.4 / 5
Webinar Rating:
5.0 Stars
Speaker Rating:
3.5 Stars
Do you have any other comments, questions or concerns?
no comment