Conflict Resolution Confidence: When Words Matter Most

Live Webinar

Webinar Details $219

Webinar Date: August 6, 2024
Webinar Time: 2:00pm - 3:00pm EDT live
Webinar Length: 60 Minutes
Guest Speaker: Pamela Jett
Topic: Business Skills, Human Resources
Credit: ATAOP 1.0, ATAHR 1.0, HRCI 1.0, SHRM 1.0

Overview

Conflict in the workplace is inevitable. Anger, hurt feelings and distrust are not. Poor conflict resolution skills can lead to high turnover, poor team performance, mismanaged goals and objectives, along with a myriad of personnel and HR woes.

Your Benefits of Attending:

Discover their own conflict “style” and how to leverage that for enhanced teamwork.
Learn powerful language patterns to communicate differences of opinion and perspective respectfully and productively.
Master the art of “constructive conflict communication.”
Enhance relationships by choosing words that create connection and losing words that trigger defensiveness, hostility, and animosity.
Discover how to work with those whose conflict resolution style is different or dysfunctional.
Reap the rewards of assertive conflict resolution.
Master the emotional intelligence skills necessary to thrive even when conflict is present.

Delivered in Pamela’s fast-paced and highly interactive style, this program helps professionals build trust and enhance respect, all while managing conflict productively. With innovative techniques and one-of-a-kind insight, this program will leave attendees better prepared to manage the eventualities of conflict.

What our customers are saying

She did not just read a power point. She shared real life examples and was engaging. The trainer gave practical application pieces and suggested ways to think about the information she was sharing. The information was very helpful.

- Maureen W

I've taken several of these classes and they are very knowledgeable, and the instructors are awesome.

- Cynthia G

Excellent presentation. It leaves you wanting more!

- Gina J

I would attend any event from this presenter. She did a fabulous job!

- Chris P

Pamela Jett was a very good instructor. She's knowledgeable about communication skills, and her session was helpful for knowing how to speak to others without being demeaning or condescending.

- Elizabeth G

Very informative and a lot of information in 2-1/2 hours! Thank you!

- Kim H

I enjoy Pamela's presentations she is thorough and offers tangible take away material.

- Tammy P

Thank you for sharing additional tips and resources. I also appreciated taking the survey to see where I stood as a leader.

- Lory W

Great speaker! Never see where we can ask questions in writing or speak to say thank you on these webinars. But thank you! We will also get a recording. correct?

- Kim H

Thank you for the information that was presented today. I have taken alot of your information and will use it going forward.

- Laura F

Pamela was exceptional. Delivered a strong message and guidance.

- Shauna H

Guest Speaker

Pamela Jett

Innovative Communication LeaderAs an internationally recognized communication skills expert, speaker and author, Pamela Jett works with professionals to better understand that "Words Matter" when we are looking to achieve res [...]
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