Telephone Techniques: Your First Point of Contact
The telephone is perhaps the most important source of communication for your and your organization. It is often the first point of contact you have with clients and vendors and will leave a first impression, whether positive or negative. Yet most companies have not invested time or money into making sure their employees are representing the company appropriately over the phone.
It is vital to your companies success to ensure employees who are on the phone can deal with questions and present themselves in a professional manner. This program will ensure that all employees understand the importance of the telephone call and know how to give the excellent impression that you would want for your company.
Your Benefits of Attending:
- Learn how to ask effective questions that bring about great resolutions.
- Acquire assertiveness skills that will allow you to handle the most difficult callers.
- Gain techniques for building instant rapport.
- Understand phone communications and your role in representing the company.
Join phone skills expert Heather Baker as she guides you through the process of making your first point of a contact a great one!
After over 20 years as a secretary and then PA herself, Heather established Baker Thompson Associates in 2000 to inspire Office Professionals to excel in their roles for their success and the success of their organisations. This award winning trainer now travels the world working with small and large companies, public and private. She is the author of four Amazon top ten selling books and the creator of the BakerWrite speedwriting system, which is also offered in all Pitman Training franchi... View Full Profile