Total Quality Management (TQM)

Live Webinar

Webinar Details $219

  • Webinar Date: February 24, 2025
  • Webinar Time: 2:00pm - 3:40pm EST   live
  • Webinar Length: 100 Minutes
  • Guest Speaker:   Michael W. Gozzo
  • Topic:   Purchasing
  • Credit:   ATAPU 1.5, ISM 1.5

All Access Membership

This program highlights what Total Quality Management (TQM) is. It will provide information on developer Dr. Deming’s fourteen (14) points which act as a road map to transform an enterprise for improved performance.

These principles have enhanced operating activities to proficiency levels never anticipated. It has been demonstrated in the Toyota Production System (TPS) which other companies have desired to duplicate.

You will be exposed to a self-examination for your enterprise to address how ready you are for implementing this tool.

Content Covered During This Webinar:
  • Defining What Quality is
  • Suppliers & Customer Perspectives
  • Understanding What Total Quality Management (TQM) is
  • A Philosophy and a System
  • Relating TQM to Other Programs
  • ISO 9000
  • Malcolm Baldrige National Award
  • Tying Quality Loop Together
  • Team Approach
  • Process Controls
Your Benefits For Attending:
  • What is Total Quality Management (TQM)?
  • How does it help an enterprise?
  • How does TQM relate to other quality tools?
  • Learn the elements of TQM.
  • How does TQM relate to Competitive Advantage?
  • What are the limitations of this tool?

ATAPU Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in purchasing.

ISM Credit

Institute of Supply Management

This program may be used for Continuing Education Hours (CEH) toward recertification for programs offered by the Institute for Supply Management®, including the Certified Professional in Supply Management® and Certified Professional in Supplier Diversity®.

What our customers are saying

Guest Speaker

  • Michael W. Gozzo

    Michael W. Gozzo

    Michael W. Gozzo provides consulting and training services to all levels of management and is a Supply Chain Specialist including Purchasing (Supplier Collaboration), Inventory Control and Production/Operations Management.  With many years of practical international experience, he offers a supe [...]

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Speakers Performance Based On Past Webinar Survey Results

Average rating

3.4 / 5

This speaker has received a total of 57 survey responses. Attendees have given an average rating of 3.4 stars out of a possible 5, reflecting on the speakers performance on the following questions.

Overall, how satisfied were you with this presenter?
3.6 Stars
How closely did the presenter follow the schedule?
3.3 Stars

Reviews From Past Webinar Surveys

Our webinars are crafted to deliver exceptional value and insight to business professionals. To ensure we meet and exceed your expectations, we conduct thorough post live webinar surveys. Below, you'll find genuine feedback from attendees, sharing their thoughts on the speaker's performance. These reviews highlight our commitment to continuous improvement and excellence in providing top-tier educational experiences.

Laura K.
December 10, 2024
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
Usually Michael Gozzo, who is a great presenter goes over his allotted time, the amount of time for this presentation was perfect.
Nita J.
October 16, 2024
3.5 / 5
Satisfaction Rating:
3.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
The presentation was informative, I felt that some of the material was repeated in different ways.
Laura K.
August 21, 2024
4 / 5
Satisfaction Rating:
3.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
Michael Gozzo definitely needs to be allotted more time for his presentations. They are full of information, and I believe if he had more time, he wouldn't have to rush through the end.
Jill S.
August 21, 2024
1.5 / 5
Satisfaction Rating:
2.0 Stars
Follow Schedule:
1.0 Stars
Do you have any other comments, questions or concerns?
The material was very basic - this should be advertised as a "beginners course". The presenter rambled and his phone was constantly ringing in the background which was very distracting
Kenneth W.
August 21, 2024
1 / 5
Satisfaction Rating:
1.0 Stars
Follow Schedule:
1.0 Stars
Do you have any other comments, questions or concerns?
Presenter went way over allotted time which caused major meeting conflicts.
Gabriela O.
August 20, 2024
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
Good reminder of concepts.
Jill S.
August 15, 2024
3.5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
2.0 Stars
Do you have any other comments, questions or concerns?
The presenter was not engaging. This was manufacturing foward, where I come from distribution. This was not noted in the description. The material in the presentation was very basic and obvious.
Jessica L.
August 15, 2024
4 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
3.0 Stars
Do you have any other comments, questions or concerns?
No comments or questions
Maritza R.
July 25, 2024
1 / 5
Satisfaction Rating:
1.0 Stars
Follow Schedule:
1.0 Stars
Do you have any other comments, questions or concerns?
These events should be a little more interactive instead of just having someone continue to talk without asking questions to see if we are understanding what they are presenting.
George J.
July 25, 2024
4.5 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
Good topic.
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