Coaching Skills for Managers
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Coaching is a powerful tool for managers to maximize team productivity and foster employee growth. This webinar equips managers with the skills to enhance commitment and engagement, master effective coaching techniques, and implement a structured approach to drive team success. Participants will explore how targeted coaching strategies can support individual development while achieving broader organizational goals.
Through practical guidance and proven models, this session helps managers build trust, encourage performance, and create a culture of accountability. By applying a clear and structured coaching process, managers will be better positioned to support their teams, deliver measurable outcomes, and strengthen overall productivity.
Your Benefits for Attending:- Understand the connection between employee commitment, engagement, and productivity.
- Learn the art of effective coaching to build trust, encourage development, and enhance performance.
- Explore and apply the 5-Step Coaching Model to provide clear guidance and achieve measurable results.
This session provides actionable coaching strategies to help you lead with confidence and create a more engaged, high-performing team.
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Wendy Sellers
Wendy Sellers, MHR, MHA, SHRM-SCP, SPHR has 25 years of experience in HR, change management, operations, strategy, corporate culture, and leadership development in all size businesses (local startup to global enterprise) in a wide variety of industries including healthcare, professional services, hi [...]
ATAHR Credit
Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in human resources.ATAAA Credit
Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in administrative.ATAOP Credit
Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in operations.HRCI Credit
SHRM Credit
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This webinar received a total of 5 survey responses. Attendees have given an average rating of 4.3 stars out of a possible 5, reflecting the quality and value of the content presented.
Webinar Presentation
How many of the objectives of the event were met?
4.4 Stars
How useful was the information presented at this event?
4.6 Stars
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4.0 Stars
Speaker Performance
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4.0 Stars
How closely did the presenter follow the schedule?
4.4 Stars
Reviews From Past Webinar Surveys
Our webinars are crafted to deliver exceptional value and insight to business professionals. Below, you'll find genuine feedback from attendees, sharing their thoughts on the speaker's performance.
Christine G.
May 8, 2020
5 / 5
Satisfaction Rating:
5.0 Stars
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5.0 Stars
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no comment
Heather D.
May 8, 2020
4.5 / 5
Satisfaction Rating:
4.0 Stars
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5.0 Stars
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no comment
Rachel E.
April 21, 2020
5 / 5
Satisfaction Rating:
5.0 Stars
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5.0 Stars
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no comment
Bonnie H.
April 21, 2020
5 / 5
Satisfaction Rating:
5.0 Stars
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5.0 Stars
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The speaker was a good presenter and had valuable information.
Jennifer S.
March 20, 2020
5 / 5
Satisfaction Rating:
5.0 Stars
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5.0 Stars
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This was one of the best coronavirus presentations I have seen so far. The speaker was very clear and had relevant information.
Melanie H.
March 19, 2020
4 / 5
Satisfaction Rating:
4.0 Stars
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4.0 Stars
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I wish you had been able to provide an HRCI id in addition to the SHRM id.
Becky H.
March 19, 2020
5 / 5
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5.0 Stars
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5.0 Stars
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Great presentation and great pace. Really packed in a lot of information.
Tynida D.
March 19, 2020
5 / 5
Satisfaction Rating:
5.0 Stars
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5.0 Stars
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Wendy Sellers, The HR Lady was extremely knowledgeable of the topic and communicated the information very well. Thank you,HR Lady
Jennifer H.
March 18, 2020
5 / 5
Satisfaction Rating:
5.0 Stars
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5.0 Stars
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no comment
Shauna S.
March 18, 2020
5 / 5
Satisfaction Rating:
5.0 Stars
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5.0 Stars
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This webinar might have been perfect if allowed 15 minutes more. It was a little rushed. Also, sound was an issue.. every few seconds the sound would cut out in the second half of the webinar.
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Reviews From Webinar Survey
Our webinars are crafted to deliver exceptional value and insight to business professionals. Below, you'll find genuine feedback from attendees.
Jordan H.
July 2, 2025
2.8 / 5
Webinar Rating:
3.0 Stars
Speaker Rating:
2.5 Stars
Do you have any other comments, questions or concerns?
The presenter went through the slides so fast it was hard to keep along with her presentation. Everytime I tried to take notes we were on to the next slide getting lost in the timeline. Very frustrating
Gerianne C.
July 1, 2025
5.0 / 5
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5.0 Stars
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5.0 Stars
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Everything was great. Good info!
Kim R.
July 1, 2025
4.4 / 5
Webinar Rating:
4.3 Stars
Speaker Rating:
4.5 Stars
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I received good ideas on how to present/pose questions and ideas to the team.
Whitney H.
July 1, 2025
4.2 / 5
Webinar Rating:
4.3 Stars
Speaker Rating:
4.0 Stars
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Great training.
Dawn M.
July 1, 2025
5.0 / 5
Webinar Rating:
5.0 Stars
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5.0 Stars
Do you have any other comments, questions or concerns?
Pleased to have handouts as future reference material.
Frequently Asked Questions
Effective manager-coaches develop a core set of skills that distinguish coaching from traditional directive management. The most critical skills include active listening—giving full attention without judgment so employees feel heard and valued—and powerful questioning that encourages self-reflection and problem-solving. Managers also need to master feedback delivery, providing specific, behavioral, and forward-looking observations rather than vague or personal criticism. Building trust through consistency, transparency, and following through on commitments creates the psychological safety employees need to grow. Setting clear expectations and co-creating development goals with employees strengthens commitment and accountability. Finally, applying a structured coaching model—such as the 5-Step Coaching Model taught in Aurora Training Advantage's Coaching Skills for Managers webinar—ensures consistency and measurable outcomes. Presenter Wendy Sellers, SHRM-SCP, SPHR, brings 25 years of HR and leadership development experience to this practical 60-minute session designed to help managers lead with confidence and create high-performing, engaged teams.
The 5-Step Coaching Model is a structured framework that gives managers a consistent, repeatable process for coaching employees toward improved performance and development. While specific models vary, a standard 5-step approach typically involves: (1) establishing clear goals or desired outcomes for the coaching conversation, (2) exploring the current situation by asking open-ended questions to understand the employee's perspective, (3) identifying options and generating possible solutions collaboratively rather than prescriptively, (4) creating an action plan with specific commitments, timelines, and accountability measures, and (5) following up to review progress, acknowledge growth, and adjust the plan as needed. This model shifts the manager from a directive role to a supportive guide who empowers employees to take ownership of their development. Aurora Training Advantage's Coaching Skills for Managers webinar, presented by Wendy Sellers, SHRM-SCP, SPHR, walks managers through this model with practical guidance for applying it in real workplace scenarios to drive engagement and measurable results.
Research consistently shows that employees who receive regular coaching from their managers report higher levels of engagement, commitment, and job satisfaction. Coaching improves engagement because it signals that the organization is invested in the employee's growth and success—not just their task output. When managers ask thoughtful questions, listen actively, and co-create development goals, employees feel respected and valued as individuals rather than interchangeable resources. Coaching also builds psychological safety, making employees more willing to take initiative, voice ideas, and admit mistakes without fear of retribution. Over time, consistent coaching conversations create a culture of trust and accountability that supports both individual performance and team cohesion. Managers who master coaching skills are better equipped to connect each team member's daily work to broader organizational goals—a key driver of intrinsic motivation. Aurora Training Advantage's Coaching Skills for Managers webinar, led by Wendy Sellers, provides actionable strategies for building this connection.
Managing and coaching serve different but complementary purposes in leadership. Traditional management focuses on directing, assigning tasks, setting expectations, monitoring progress, and correcting errors—it is primarily transactional and output-focused. Coaching, by contrast, is a developmental conversation aimed at helping employees discover their own solutions, build capability, and grow professionally over time. A manager tells; a coach asks. Managers often provide answers; coaches ask questions that help employees find their own answers, which builds lasting competence and confidence. Effective managers recognize when each approach is appropriate—urgent operational situations may require direct instruction, while development conversations benefit from a coaching approach. The transition from managing to coaching is challenging for many supervisors because it requires relinquishing control and trusting the process. Aurora Training Advantage's Coaching Skills for Managers webinar, presented by Wendy Sellers, SHRM-SCP, SPHR, helps managers develop the judgment to know when to manage and when to coach, and how to do both effectively.
Aurora Training Advantage's Coaching Skills for Managers webinar offers 1.0 HRCI credit hour, 1.0 SHRM Professional Development Credit (PDC), 1.0 ATAHR credit, 1.0 ATAOP credit, and 1.0 ATAAA credit for completing the 60-minute on-demand session. HRCI credits count toward PHR, SPHR, aPHR, and related HR certification maintenance requirements. SHRM PDCs apply toward SHRM-CP and SHRM-SCP recertification. For HR professionals, operations managers, and administrative leaders seeking continuing education in leadership development and people management, this webinar covers a practical curriculum on employee commitment, engagement, the 5-Step Coaching Model, and building a culture of accountability. The session is presented by Wendy Sellers, MHR, MHA, SHRM-SCP, SPHR, whose 25 years of HR and leadership development experience across diverse industries makes this an especially practical and credible continuing education resource for managers at all levels.