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De-escalation Skills: For Workplace Conflict

On Demand Webinar

Webinar Details $219

  • Webinar Length: 60 Minutes
  • Guest Speaker:   Carol Cambridge
  • Topic:   Business Skills, Human Resources, Leadership
  • Credit:   ATAOP 1.0, ATAHR 1.0, SHRM 1.0, HRCI 1.0

All Access Membership

Handling & resolving conflicts that arise in the workplace is one of the toughest challenges that supervisors & managers face. And many are not equipped to handle the urgency or the intensity of the situation.

At a time when emotions run high and positive outcomes are critical, it is imperative that safetyleaders develop new skills and strategies for deescalating challenging situations.

Your Benefits of Attending: 

  • Learn the top 5 non-verbal strategies to de-escalate
  • Discover 3 tips to navigate challenging conversations
  • Learn the Secret Power Phrases that almost always work
  • Identify the signs that an attack is imminent
  • Learn how to handle unforeseen emotional outbursts

Participants will walk away with relevant and immediatetely actionable strategies.

Guest Speaker

  • Carol Cambridge

    Carol Cambridge

    Carol Cambridge is CEO of The Stay Safe Project, an international conference speaker & workplace violence expert. Highly profiled for her expertise, she is often sought by the media for comments when tragedies occur. Caro [...]

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Webinar Survey Overall Rating

This webinar received a total of 20 survey responses. Attendees have given an average rating of 3.9 stars out of a possible 5, reflecting the quality and value of the content presented.

Average rating

3.9 / 5
Webinar Presentation
How many of the objectives of the event were met?
3.8 Stars
How useful was the information presented at this event?
3.9 Stars
Overall, how satisfied were you with this event?
3.9 Stars
Speaker Performance
Overall, how satisfied were you with this presenter?
3.9 Stars
How closely did the presenter follow the schedule?
4.0 Stars

Reviews From Webinar Survey

Our webinars are crafted to deliver exceptional value and insight to business professionals. To ensure we meet and exceed your expectations, we conduct thorough post live webinar surveys. Below, you'll find genuine feedback from attendees, sharing their thoughts on the event and the speaker's performance. These reviews highlight our commitment to continuous improvement and excellence in providing top-tier educational experiences.

Joan J.
April 4, 2024
3.8 / 5
Webinar Rating:
3.7 Stars
Speaker Rating:
4.0 Stars
Do you have any other comments, questions or concerns?
not adequate time for all the material discussed
Kristin M.
April 2, 2024
4.2 / 5
Webinar Rating:
4.0 Stars
Speaker Rating:
4.5 Stars
Do you have any other comments, questions or concerns?
The seminar was a good overview; a second webinar could build on that.
Kamala N.
April 1, 2024
4.0 / 5
Webinar Rating:
3.7 Stars
Speaker Rating:
4.5 Stars
Do you have any other comments, questions or concerns?
it would have been nice to see the presenter while during the presentation.
Tiffany S.
March 28, 2024
3.6 / 5
Webinar Rating:
3.3 Stars
Speaker Rating:
4.0 Stars
Do you have any other comments, questions or concerns?
no comment
Veva J.
March 28, 2024
3.8 / 5
Webinar Rating:
4.0 Stars
Speaker Rating:
3.5 Stars
Do you have any other comments, questions or concerns?
no comment
Amy G.
March 28, 2024
4.0 / 5
Webinar Rating:
4.0 Stars
Speaker Rating:
4.0 Stars
Do you have any other comments, questions or concerns?
I do appreciate the interactivity with the audience, however it took up quite some time and we barely scratched the surface of de-escalation skills. Would be great to have webinars on each specific section to really deep dive, especially if the presenter will be taking questions/reading comments throughout the presentation.
Sean F.
March 28, 2024
4.6 / 5
Webinar Rating:
4.3 Stars
Speaker Rating:
5.0 Stars
Do you have any other comments, questions or concerns?
no comment
Gustavo O.
March 27, 2024
4.4 / 5
Webinar Rating:
4.3 Stars
Speaker Rating:
4.5 Stars
Do you have any other comments, questions or concerns?
Never been a fan of webinar style presentations, but this one was even less attractive to me because we couldn't see the presenter. For me, no matter how enthusiastic the presenter talks, if I can't see them, I will easily lose focus, or get distracted. Also, the content was so interesting, and informative but it felt rushed, due to time constraints. Being able to practice/role play/engage solidifies the knowledge much better.
Lisa H.
March 27, 2024
2.4 / 5
Webinar Rating:
2.7 Stars
Speaker Rating:
2.0 Stars
Do you have any other comments, questions or concerns?
The presenter was sexist and ageist in some of her remarks and making very generalized statements. I found her information to be slightly out of date. It is also readily available online through a variety of sources, presented in a better informational method. A presenter should really know better about recommending one approach to old people and another to young people as well as different approached based on biological sex. Generalities do not apply to specific situations and some of her adivce would cause additional conflict rather than ease the situation down.
Michele R.
March 27, 2024
4.8 / 5
Webinar Rating:
5.0 Stars
Speaker Rating:
4.5 Stars
Do you have any other comments, questions or concerns?
The information was practical, concise, and easy to implement. Examples helped to illustrate the concepts very well, and the presenter seemed very comfortable with the information she was presenting. Very useful and helpful seminar!
Debbie S.
March 27, 2024
3.2 / 5
Webinar Rating:
3.3 Stars
Speaker Rating:
3.0 Stars
Do you have any other comments, questions or concerns?
I think the material she covered was so vague that it almost wasn't very useful. Her webinar should be at least 1.5 to 2 hrs long in order to be of value and help the audience.
Brenna A.
March 27, 2024
3.8 / 5
Webinar Rating:
4.0 Stars
Speaker Rating:
3.5 Stars
Do you have any other comments, questions or concerns?
I think it should have been longer and less rushed.
Sherry W.
March 27, 2024
4.2 / 5
Webinar Rating:
4.3 Stars
Speaker Rating:
4.0 Stars
Do you have any other comments, questions or concerns?
no comment
Claire R.
March 27, 2024
2.8 / 5
Webinar Rating:
3.0 Stars
Speaker Rating:
2.5 Stars
Do you have any other comments, questions or concerns?
It would be very helpful if slide moved at the same pace as the presentation. I also could not see questions or comments that entered into the conversation from the meeting chat feature, which was distracting.
Denise S.
March 27, 2024
2.8 / 5
Webinar Rating:
3.0 Stars
Speaker Rating:
2.5 Stars
Do you have any other comments, questions or concerns?
This program was poorly organized. The handouts were incomplete, the presenter referencing pages that were not there. Further, there was no pagination so one could not tell if the issue was on the part of the presenter (it was) or the student (not). The presenter was constantly distracted by questions coming in, which satisfied that one person and left the rest of us off topic and confused. She was constantly whip lashed by comments and questions rendering her unable to stay on task and focus, leaving us with partially filled out sheets and missing information.This presenter needs a lesson on presenting, professionalism and attention. I am not going to answer your last question as I would advise you to clean up the act and not use this testimonial if you want to build your business.
Cassandra H.
March 27, 2024
5.0 / 5
Webinar Rating:
5.0 Stars
Speaker Rating:
5.0 Stars
Do you have any other comments, questions or concerns?
no comment
Allison J.
March 27, 2024
5.0 / 5
Webinar Rating:
5.0 Stars
Speaker Rating:
5.0 Stars
Do you have any other comments, questions or concerns?
Loved the suggestions on what to say in challenging situations.
Bronda B.
March 27, 2024
4.8 / 5
Webinar Rating:
4.7 Stars
Speaker Rating:
5.0 Stars
Do you have any other comments, questions or concerns?
It was unfortunate that Carol had to rush through the content, as she was trying to narrow a four-plus-hour presentation to one hour. However, she was very clear, had thoughtful answers to questions, and has an obvious grasp of her subject matter.
Jasmine H.
March 27, 2024
4.2 / 5
Webinar Rating:
4.0 Stars
Speaker Rating:
4.5 Stars
Do you have any other comments, questions or concerns?
The presenter didnt get to somethings because it was only 1 hour.
Tammi A.
March 27, 2024
2.8 / 5
Webinar Rating:
2.3 Stars
Speaker Rating:
3.5 Stars
Do you have any other comments, questions or concerns?
The materials presented were limited due to the time. I believe this should be a 2 hour event to cover more details. She is correct, we are living in times where more and more are frustrated. A topic such as this is becoming a necessary skill set and should go further in details.

ATAOP Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in operations.

ATAHR Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in human resources.

SHRM Credit

Society for Human Resource Management
Aurora Training Advantage is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

HRCI Credit

Human Resource Certification Institute
This program has been approved for credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.