Dealing with Difficult People

This session, "Dealing with Difficult People," equips managers with the tools and techniques to effectively address and improve troublesome employee behaviors, enhancing morale, retention, and productivity. Participants will learn a six-step model for handling difficult conversations, recognize and manage 12 common challenging behaviors, and explore the role of personality differences and generational considerations. The course includes practical tips and real-life scenarios to ensure immediate application in the workplace.

This session incorporates practical techniques, legal considerations, and interactive elements to ensure participants are well-equipped to handle difficult employee behaviors effectively. We will determine if it is a difficult person or a difficult situation; discuss open dialogue and communication; and prepare to solve employee issues before they escalate.

• Importance of Addressing Difficult Employee Behavior: Impact on morale, staff retention, productivity, and teamwork; Legal considerations and discrimination laws, including ADA.
• Best Practices and Steps for Handling Difficult Conversations: The importance of focusing on behavior, not the person; Practical tips for handling conversations about difficult behaviors.
• Recognizing and Understanding 12 Common Difficult Employee Behaviors: Complainer, Disorganized Employee, Procrastinator, Inflexible Employee, Unmotivated Employee, Overly Sensitive Employee, Overly Confident Employee, Manipulator, Social Skills Challenged Employee, Overly Social Employee, Needy Employee, and Bully; and the causes, motivations, and consequences of each behavior.
• Best Practices for Handling Difficult Behaviors: Case studies and examples.

BONUS Info:

• DiSC Personalities and Generational Differences.
• Basic Conflict Resolution Skills & Techniques.