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Mastering Difficult Conversations

Live Webinar

Webinar Details $219

  • Webinar Date: December 2, 2024
  • Webinar Time: 12:00pm - 1:00pm EST   live
  • Webinar Length: 60 Minutes
  • Guest Speaker:   Rhonda Scharf
  • Topic:   Leadership, Business Skills, Business Administration
  • Credit:   ATAAA 1.0, ATAHR 1.0, ATAOP 1.0

All Access Membership

Having difficult conversations isn’t fun for anyone. Telling someone they don’t smell nice, saying no to a client, or having to tell the boss their request is unreasonable is something that no one looks forward to doing. We feel anxious and uncomfortable.

Yet, our roles demand that we know how, and are willing to have those difficult conversations. We need to be effective and build trust and respect, without damaging relationships along the way.

This session with Rhonda will show you how. You’ll be given an easy, and fun framework to keep you professional and focused so you know exactly how to have those difficult conversations.

Your Benefits For Attending:
  • Gain 10 tips for handling difficult conversations so you are prepared and confident you are focused and clear.
  • Learn how to handle your emotions (and the emotions of the other person).
  • Understand danger zones to keep your eyes on (don’t fall into these common traps).
  • Gain a step-by-step model to follow to make it easy every time!
  • Learn to deliver those difficult conversations in a professional, respectful, and successful manner.

What our customers are saying

Guest Speaker

  • Rhonda Scharf

    Rhonda Scharf

    Insightful… humorous… entertaining… even contagious… are all words that are used to describe Rhonda Scharf. A speaker with the uncanny ability to look at the normal and see something quite different. Rhonda is a Professional Speaker and member of the Canadian Speaking Hall of Fame, Trainer, [...]

    View Full Profile

Speakers Performance Based On Past Webinar Survey Results

Average rating

4.7 / 5

This speaker has received a total of 511 survey responses. Attendees have given an average rating of 4.7 stars out of a possible 5, reflecting on the speakers performance on the following questions.

Overall, how satisfied were you with this presenter?
4.7 Stars
How closely did the presenter follow the schedule?
4.7 Stars

Reviews From Past Webinar Surveys

Our webinars are crafted to deliver exceptional value and insight to business professionals. To ensure we meet and exceed your expectations, we conduct thorough post live webinar surveys. Below, you'll find genuine feedback from attendees, sharing their thoughts on the speaker's performance. These reviews highlight our commitment to continuous improvement and excellence in providing top-tier educational experiences.

Elizabeth S.
February 24, 2023
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
It was a bit too fast paced, as speaker tried to stay within the timeframe (not her fault). Some slides were barely addressed. The images of the slides on the handout were MUCH TOO SMALL, I could not read them once printed. There's enough space around the margin to make them larger on the page.
Wade S.
February 24, 2023
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
Great insight as to how to approach and handle confrontation in a professional manner!
Darlene S.
February 24, 2023
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
no comment
Jennifer W.
February 23, 2023
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
I really enjoyed the presentation and found it extremely useful.
Stephanie S.
February 23, 2023
4.5 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
The speaker was engaging, funny and provided real life examples to help illustrate the right and wrong ways to approach situations involving conflict.
Liesel B.
February 23, 2023
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
This presentation was excellent for a new to the workforce or someone who has never tried to work on themselves in this area. Perhaps there could be an "upper level" or "Upgrade your Confrontational Skills" webinar offered. It is easier to get my employees to a 1 hour class than a multiple hour class. Thanks for offering this.
Delharty M.
February 23, 2023
4 / 5
Satisfaction Rating:
3.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
6 Picture slides on one sheet of paper is too small. Please give us (class) the PowerPoint so that we can choose the number of slides on the page. Thanks!
Marie D.
February 23, 2023
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
I had challenges getting into the event. Kept saying that my training was cancelled. However, the staff were great at working with me and resolving the issue.
Steve S.
February 23, 2023
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
Some of the slides of the presentation that were emailed were not legible. I believe they are too small.
Shannon V.
February 23, 2023
4.5 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
Presenter was on task and material was relevant to real situations.
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