Every Complaint Shouldn't go to HR: How to Keep it That Way

On Demand Webinar

Webinar Details $219

  • Webinar Length: 90 Minutes
  • Guest Speaker:   Wendy Sellers
  • Topic:   Human Resources
  • Credit:   HRCI 1.5, ATAHR 1.5, SHRM 1.5

All Access Membership

As an HR professional, have you ever felt as if you are a daily referee of a boxing match? Well, perhaps your expert conflict resolution skills are enabling employees and managers to drop every little disagreement into your lap. This session will help you understand how you can stop enabling employees and managers from bringing every complaint to HR and start enabling them to solve problems on their own. This will free your time so that you can focus on hiring (and keeping) an engaged workforce while keeping the company in compliance with the law.

Agenda:

  • Develop a list of what type of complaints go to the manager or director and which go to HR  
  • Develop guidelines and processes for employees and managers to resolve conflict   
  • Create behavioral expectations and rain managers to hold employees accountable for them   
  • Provide communication and conflict-resolution development across the company

HRCI Credit

Human Resource Certification Institute
This program has been approved for credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

ATAHR Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in human resources.

SHRM Credit

Society for Human Resource Management
Aurora Training Advantage is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

Guest Speaker

  • Wendy Sellers

    Wendy Sellers

    Wendy Sellers, MHR, MHA, SHRM-SCP, SPHR has 25 years of experience in HR, change management, operations, strategy, corporate culture, and leadership development in all size businesses (local startup to global enterprise) in a wide variety of industries including healthcare, professional services, hi [...]

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Webinar Survey Overall Rating

This webinar received a total of 6 survey responses. Attendees have given an average rating of 4.7 stars out of a possible 5, reflecting the quality and value of the content presented.

Average rating

4.7 / 5
Webinar Presentation
How many of the objectives of the event were met?
4.8 Stars
How useful was the information presented at this event?
4.8 Stars
Overall, how satisfied were you with this event?
4.5 Stars
Speaker Performance
Overall, how satisfied were you with this presenter?
4.8 Stars
How closely did the presenter follow the schedule?
4.7 Stars

Reviews From Webinar Survey

Our webinars are crafted to deliver exceptional value and insight to business professionals. To ensure we meet and exceed your expectations, we conduct thorough post live webinar surveys. Below, you'll find genuine feedback from attendees, sharing their thoughts on the event and the speaker's performance. These reviews highlight our commitment to continuous improvement and excellence in providing top-tier educational experiences.

Marianna R.
December 28, 2021
5.0 / 5
Webinar Rating:
5.0 Stars
Speaker Rating:
5.0 Stars
Do you have any other comments, questions or concerns?
I loved the presentation. It was direct to the point. The presenter was easy to follow and simplified some complicated concepts.
Mike G.
December 28, 2021
4.2 / 5
Webinar Rating:
4.3 Stars
Speaker Rating:
4.0 Stars
Do you have any other comments, questions or concerns?
no comment
Heather F.
December 28, 2021
5.0 / 5
Webinar Rating:
5.0 Stars
Speaker Rating:
5.0 Stars
Do you have any other comments, questions or concerns?
This was an absolutely awesome webinar! I feel like I gained knowledge and left with an actual start to a plan of action. Really excellent!
Carey R.
December 28, 2021
4.6 / 5
Webinar Rating:
4.3 Stars
Speaker Rating:
5.0 Stars
Do you have any other comments, questions or concerns?
no comment
Tryna N.
December 28, 2021
4.6 / 5
Webinar Rating:
4.7 Stars
Speaker Rating:
4.5 Stars
Do you have any other comments, questions or concerns?
No further comments.
Angela R.
December 28, 2021
5.0 / 5
Webinar Rating:
5.0 Stars
Speaker Rating:
5.0 Stars
Do you have any other comments, questions or concerns?
Most relevant training session I've taken in my short time utilizing Aurora.