Mediating Workplace Disputes

Welcome to "Mediating Workplace Disputes," a training session designed to equip managers, HR professionals, business owners, and operations specialists with the essential skills to effectively handle and resolve workplace conflicts. This course, led by Wendy Sellers, also known as The HR Lady, delves into practical strategies and insights for mediating disputes within teams and organizations.

This course is crucial for anyone in a management or HR role who faces the challenge of resolving conflicts within their organization. By attending, you will learn not only to manage conflict more effectively but also to transform these challenges into opportunities for team growth and improved organizational culture. Whether you're dealing with minor disagreements or major disputes, the tools and insights gained from this course will empower you to act confidently and decisively, fostering a more harmonious and productive workplace.

• Identify Common Causes of Workplace Conflict: Understand the various factors that often lead to conflicts among team members, including differing viewpoints, communication barriers, and personality clashes.
• Master the Conflict Resolution Process: Learn a structured approach to conflict resolution, starting with acknowledging the conflict, identifying root causes, choosing a resolution strategy, and effectively implementing follow-up and feedback.
• Implement Root Cause Analysis: Gain skills in root cause analysis to address the underlying issues of conflicts rather than just the symptoms, promoting a healthier, more productive workplace environment.
• Develop Effective Mediation Techniques: Equip yourself with mediation skills necessary for managing direct conflicts between team members, ensuring impartiality, and maintaining a respectful dialogue throughout the process.