Live Webinar
Webinar Details $219
- Webinar Date: January 28, 2025
- Webinar Time: 12:00pm - 1:00pm EST live
- Webinar Length: 60 Minutes
- Guest Speaker: Carol Cambridge
- Topic: Business Skills, Human Resources, Leadership, Business Administration
- Credit: ATAHR 1.0, ATAOP 1.0, HRCI 1.0, SHRM 1.0, ATAAA 1.0
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Handling and resolving conflicts that arise in the workplace is one of the toughest challenges that supervisors, managers, and front-line associates face. The public is becoming less patient and tolerant, and employees are increasingly upset, creating anger levels that escalate rapidly. Dealing with agitated people is often becoming a daily task, and many are not equipped to handle the urgency or intensity of these situations.
Your Benefits For Attending:- Discover 3 tips to navigate challenging conversations with confidence.
- Master the Secret Power Phrases that almost always work to calm tensions.
- Explore the phrases that escalate rather than de-escalate situations.
- Feel more confident and prepared when faced with escalating tempers.
Our Managing the “New Angry” program reduces tension and promotes safe environments for both customers and employees. Join us to gain practical strategies that enhance workplace harmony and ensure effective conflict resolution.
