Managing the “New Angry”: Verbal De-escalation Skills for Workplace Conflict

Managing the “New Angry”: Verbal De-escalation Skills for Workplace Conflict

On Demand Webinar

Guest Speaker:   Carol Cambridge
Topic:   Business Skills, Human Resources, Leadership, Business Administration
Credit:   ATAHR 1.00, ATAOP 1.00, HRCI 1.00, SHRM 1.00, ATAAA 1.00
Average Rating: 4.8 / 5

Webinar Details $219

  • Webinar Length: 60 Minutes
  • Guest Speaker:   Carol Cambridge
  • Topic:   Business Skills, Human Resources, Leadership, Business Administration
  • Credit:   ATAHR 1.00, ATAOP 1.00, HRCI 1.00, SHRM 1.00, ATAAA 1.00
All Access Membership

Handling and resolving conflicts that arise in the workplace is one of the toughest challenges that supervisors, managers, and front-line associates face. The public is becoming less patient and tolerant, and employees are increasingly upset, creating anger levels that escalate rapidly. Dealing with agitated people is often becoming a daily task, and many are not equipped to handle the urgency or intensity of these situations.

Your Benefits For Attending:
  • Discover 3 tips to navigate challenging conversations with confidence.
  • Master the Secret Power Phrases that almost always work to calm tensions.
  • Explore the phrases that escalate rather than de-escalate situations.
  • Feel more confident and prepared when faced with escalating tempers.

Our Managing the “New Angry” program reduces tension and promotes safe environments for both customers and employees. Join us to gain practical strategies that enhance workplace harmony and ensure effective conflict resolution.

  • Carol Cambridge

ATAHR Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in human resources.

ATAOP Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in operations.

HRCI Credit

Human Resource Certification Institute
This program has been approved for credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

SHRM Credit

Society for Human Resource Management
Aurora Training Advantage is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

ATAAA Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in administrative.

Webinar Survey Overall Rating

This webinar received a total of 5 survey responses. Attendees have given an average rating of 4.8 stars out of a possible 5, reflecting the quality and value of the content presented.

Average rating

4.8 / 5
Webinar Presentation
How many of the objectives of the event were met?
5.0 Stars
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5.0 Stars
Overall, how satisfied were you with this event?
4.6 Stars
Speaker Performance
Overall, how satisfied were you with this presenter?
4.6 Stars
How closely did the presenter follow the schedule?
4.8 Stars

Reviews From Webinar Survey

Our webinars are crafted to deliver exceptional value and insight to business professionals. To ensure we meet and exceed your expectations, we conduct thorough post live webinar surveys. Below, you'll find genuine feedback from attendees, sharing their thoughts on the event and the speaker's performance. These reviews highlight our commitment to continuous improvement and excellence in providing top-tier educational experiences.

Carl Y.
January 28, 2025
5.0 / 5
Webinar Rating:
5.0 Stars
Speaker Rating:
5.0 Stars
Do you have any other comments, questions or concerns?
Great, relevant discussion

Chelleigh C.
January 28, 2025
5.0 / 5
Webinar Rating:
5.0 Stars
Speaker Rating:
5.0 Stars
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no comment

Jennifer G.
January 28, 2025
4.4 / 5
Webinar Rating:
4.7 Stars
Speaker Rating:
4.0 Stars
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Good information

Michael J C.
January 28, 2025
4.6 / 5
Webinar Rating:
4.7 Stars
Speaker Rating:
4.5 Stars
Do you have any other comments, questions or concerns?
no comment

Adelaida G.
January 28, 2025
5.0 / 5
Webinar Rating:
5.0 Stars
Speaker Rating:
5.0 Stars
Do you have any other comments, questions or concerns?
This should be mandatory for all levels. Quite a take away and very useful. Looking forward to March 4 Non Verbal Escalation.