This session focused on equipping an HR- and manager-focused with strong, practical concepts around the theme of empathy. Our guest, Mimi Nicklin, discusses key observations linking empathy to leadership, engagement, inclusion, and psychological safety. Despite huge, reported value in engagement and retention, a significant portion of leaders struggle to express empathy due to time pressure, norms, and uncertainty about how to do it. Her advice is to start with active listening!
Wendy Sellers and Mimi Nicklin unpack why empathy is more than a buzzword—it's a leadership necessity. From engagement to inclusion, learn how simple habits like active listening can create a ripple effect of trust and retention in the workplace.
Mimi Nicklin
Founder of Empathy Everywhere
Bestselling Author of Empathy At Work
www.empathyeverywhere.co
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- Episode #499 :: Monday Feb 9, 2026 - Empathy Isn’t Soft, It’s Strategic: Practical Tools for Leaders
