Managing the “New Angry”: Verbal De-escalation Skills for Workplace Conflict

Live Webinar

Webinar Details $219

  • Webinar Date: January 28, 2025
  • Webinar Time: 12:00pm - 1:00pm EST   live
  • Webinar Length: 60 Minutes
  • Guest Speaker:   Carol Cambridge
  • Topic:   Business Skills, Human Resources, Leadership, Business Administration
  • Credit:   ATAHR 1.0, ATAOP 1.0, HRCI 1.0, SHRM 1.0, ATAAA 1.0

All Access Membership

Handling and resolving conflicts that arise in the workplace is one of the toughest challenges that supervisors, managers, and front-line associates face. The public is becoming less patient and tolerant, and employees are increasingly upset, creating anger levels that escalate rapidly. Dealing with agitated people is often becoming a daily task, and many are not equipped to handle the urgency or intensity of these situations.

Your Benefits For Attending:
  • Discover 3 tips to navigate challenging conversations with confidence.
  • Master the Secret Power Phrases that almost always work to calm tensions.
  • Explore the phrases that escalate rather than de-escalate situations.
  • Feel more confident and prepared when faced with escalating tempers.

Our Managing the “New Angry” program reduces tension and promotes safe environments for both customers and employees. Join us to gain practical strategies that enhance workplace harmony and ensure effective conflict resolution.

ATAHR Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in human resources.

ATAOP Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in operations.

HRCI Credit

Human Resource Certification Institute
This program has been approved for credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

SHRM Credit

Society for Human Resource Management
Aurora Training Advantage is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

ATAAA Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in administrative.

What our customers are saying

Guest Speaker

  • Carol Cambridge

    Carol Cambridge

    Carol Cambridge is the Founder of The Stay Safe Project, an international conference speaker & workplace violence expert. Highly profiled for her expertise, she is often sought by the media for comments when tragedies occur. Carol has been i [...]

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Speakers Performance Based On Past Webinar Survey Results

Average rating

4.1 / 5

This speaker has received a total of 31 survey responses. Attendees have given an average rating of 4.1 stars out of a possible 5, reflecting on the speakers performance on the following questions.

Overall, how satisfied were you with this presenter?
4.2 Stars
How closely did the presenter follow the schedule?
4.1 Stars

Reviews From Past Webinar Surveys

Our webinars are crafted to deliver exceptional value and insight to business professionals. To ensure we meet and exceed your expectations, we conduct thorough post live webinar surveys. Below, you'll find genuine feedback from attendees, sharing their thoughts on the speaker's performance. These reviews highlight our commitment to continuous improvement and excellence in providing top-tier educational experiences.

Evan B.
April 23, 2024
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
no comment
Kristin M.
April 2, 2024
4.5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
The seminar was a good overview; a second webinar could build on that.
Kamala N.
April 1, 2024
4.5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
it would have been nice to see the presenter while during the presentation.
Tiffany S.
March 28, 2024
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
no comment
Veva J.
March 28, 2024
3.5 / 5
Satisfaction Rating:
3.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
no comment
Amy G.
March 28, 2024
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
I do appreciate the interactivity with the audience, however it took up quite some time and we barely scratched the surface of de-escalation skills. Would be great to have webinars on each specific section to really deep dive, especially if the presenter will be taking questions/reading comments throughout the presentation.
Sean F.
March 28, 2024
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
no comment
Gustavo O.
March 27, 2024
4.5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
Never been a fan of webinar style presentations, but this one was even less attractive to me because we couldn't see the presenter. For me, no matter how enthusiastic the presenter talks, if I can't see them, I will easily lose focus, or get distracted. Also, the content was so interesting, and informative but it felt rushed, due to time constraints. Being able to practice/role play/engage solidifies the knowledge much better.
Lisa H.
March 27, 2024
2 / 5
Satisfaction Rating:
2.0 Stars
Follow Schedule:
2.0 Stars
Do you have any other comments, questions or concerns?
The presenter was sexist and ageist in some of her remarks and making very generalized statements. I found her information to be slightly out of date. It is also readily available online through a variety of sources, presented in a better informational method. A presenter should really know better about recommending one approach to old people and another to young people as well as different approached based on biological sex. Generalities do not apply to specific situations and some of her adivce would cause additional conflict rather than ease the situation down.
Michele R.
March 27, 2024
4.5 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
The information was practical, concise, and easy to implement. Examples helped to illustrate the concepts very well, and the presenter seemed very comfortable with the information she was presenting. Very useful and helpful seminar!
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