Managing the “New Angry”: Verbal De-escalation Skills for Workplace Conflict

Live Webinar

Webinar Details $219

  • Webinar Date: January 28, 2025
  • Webinar Time: 12:00pm - 1:00pm EST   live
  • Webinar Length: 60 Minutes
  • Guest Speaker:   Carol Cambridge
  • Topic:   Business Skills, Human Resources, Leadership, Business Administration
  • Credit:   ATAHR 1.0, ATAOP 1.0, HRCI 1.0, SHRM 1.0, ATAAA 1.0

All Access Membership

Handling and resolving conflicts that arise in the workplace is one of the toughest challenges that supervisors, managers, and front-line associates face. The public is becoming less patient and tolerant, and employees are increasingly upset, creating anger levels that escalate rapidly. Dealing with agitated people is often becoming a daily task, and many are not equipped to handle the urgency or intensity of these situations.

Your Benefits For Attending:
  • Discover 3 tips to navigate challenging conversations with confidence.
  • Master the Secret Power Phrases that almost always work to calm tensions.
  • Explore the phrases that escalate rather than de-escalate situations.
  • Feel more confident and prepared when faced with escalating tempers.

Our Managing the “New Angry” program reduces tension and promotes safe environments for both customers and employees. Join us to gain practical strategies that enhance workplace harmony and ensure effective conflict resolution.

ATAHR Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in human resources.

ATAOP Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in operations.

HRCI Credit

Human Resource Certification Institute
This program has been approved for credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

SHRM Credit

Society for Human Resource Management
Aurora Training Advantage is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

ATAAA Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in administrative.

What our customers are saying

Guest Speaker

  • Carol Cambridge

    Carol Cambridge

    Carol Cambridge is the Founder of The Stay Safe Project, an international conference speaker & workplace violence expert. Highly profiled for her expertise, she is often sought by the media for comments when tragedies occur. Carol has been i [...]

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Speakers Performance Based On Past Webinar Survey Results

Average rating

4.1 / 5

This speaker has received a total of 31 survey responses. Attendees have given an average rating of 4.1 stars out of a possible 5, reflecting on the speakers performance on the following questions.

Overall, how satisfied were you with this presenter?
4.2 Stars
How closely did the presenter follow the schedule?
4.1 Stars

Reviews From Past Webinar Surveys

Our webinars are crafted to deliver exceptional value and insight to business professionals. To ensure we meet and exceed your expectations, we conduct thorough post live webinar surveys. Below, you'll find genuine feedback from attendees, sharing their thoughts on the speaker's performance. These reviews highlight our commitment to continuous improvement and excellence in providing top-tier educational experiences.

Debbie S.
March 27, 2024
3 / 5
Satisfaction Rating:
3.0 Stars
Follow Schedule:
3.0 Stars
Do you have any other comments, questions or concerns?
I think the material she covered was so vague that it almost wasn't very useful. Her webinar should be at least 1.5 to 2 hrs long in order to be of value and help the audience.
Brenna A.
March 27, 2024
3.5 / 5
Satisfaction Rating:
3.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
I think it should have been longer and less rushed.
Sherry W.
March 27, 2024
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
no comment
Claire R.
March 27, 2024
2.5 / 5
Satisfaction Rating:
2.0 Stars
Follow Schedule:
3.0 Stars
Do you have any other comments, questions or concerns?
It would be very helpful if slide moved at the same pace as the presentation. I also could not see questions or comments that entered into the conversation from the meeting chat feature, which was distracting.
Denise S.
March 27, 2024
2.5 / 5
Satisfaction Rating:
3.0 Stars
Follow Schedule:
2.0 Stars
Do you have any other comments, questions or concerns?
This program was poorly organized. The handouts were incomplete, the presenter referencing pages that were not there. Further, there was no pagination so one could not tell if the issue was on the part of the presenter (it was) or the student (not). The presenter was constantly distracted by questions coming in, which satisfied that one person and left the rest of us off topic and confused. She was constantly whip lashed by comments and questions rendering her unable to stay on task and focus, leaving us with partially filled out sheets and missing information.This presenter needs a lesson on presenting, professionalism and attention. I am not going to answer your last question as I would advise you to clean up the act and not use this testimonial if you want to build your business.
Cassandra H.
March 27, 2024
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
no comment
Allison J.
March 27, 2024
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
Loved the suggestions on what to say in challenging situations.
Joan J.
March 27, 2024
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
I think it should have either been longer or broken into multiple sessions. She really did not have time to to cover all the material. It felt rushed.
Bronda B.
March 27, 2024
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
It was unfortunate that Carol had to rush through the content, as she was trying to narrow a four-plus-hour presentation to one hour. However, she was very clear, had thoughtful answers to questions, and has an obvious grasp of her subject matter.
Jasmine H.
March 27, 2024
4.5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
The presenter didnt get to somethings because it was only 1 hour.
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