Managing the “New Angry”: Verbal De-escalation Skills for Workplace Conflict

Live Webinar

Webinar Details $219

Webinar Date: January 28, 2025
Webinar Time: 12:00pm - 1:00pm EST live
Webinar Length: 60 Minutes
Guest Speaker: Carol Cambridge
Topic: Business Skills, Human Resources, Leadership, Business Administration
Credit: ATAHR 1.0, ATAOP 1.0, HRCI 1.0, SHRM 1.0, ATAAA 1.0

Overview

Handling and resolving conflicts that arise in the workplace is one of the toughest challenges that supervisors, managers, and front-line associates face. The public is becoming less patient and tolerant, and employees are increasingly upset, creating anger levels that escalate rapidly. Dealing with agitated people is often becoming a daily task, and many are not equipped to handle the urgency or intensity of these situations.

Your Benefits For Attending:

Discover 3 tips to navigate challenging conversations with confidence.
Master the Secret Power Phrases that almost always work to calm tensions.
Explore the phrases that escalate rather than de-escalate situations.
Feel more confident and prepared when faced with escalating tempers.

Our Managing the “New Angry” program reduces tension and promotes safe environments for both customers and employees. Join us to gain practical strategies that enhance workplace harmony and ensure effective conflict resolution.

ATAHR Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in human resources.

ATAOP Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in operations.

HRCI Credit

This program has been approved for credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

SHRM Credit

Aurora Training Advantage is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

ATAAA Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in administrative.

What our customers are saying

Great training that was helpful and eye opening. The presenter took the time to fully answer questions and provide real life examples. Time and money well spent!

- Brianna M

This was the most helpful webinar I've attended in a very long time. Great information!

- Tammie K

Presenter was very knowledgeable of the subject matter and provided experiential examples that offered clear perspective. She also provided great tools to use in our work environment.

- Loretta M

Great training that was helpful and eye opening. The presenter took the time to fully answer questions and provide real life examples. Time and money well spent!

- Brianna M

I thoroughly enjoyed this presentation and the information that was provided.

- Jacquelyn C

This was the most helpful webinar I've attended in a very long time. Great information!

- Tammie K

Presenter was very knowledgeable of the subject matter and provided experiential examples that offered clear perspective. She also provided great tools to use in our work environment.

- Loretta M

The seminar was a good overview; a second webinar could build on that.

- Kristin M

The information was practical, concise, and easy to implement. Examples helped to illustrate the concepts very well, and the presenter seemed very comfortable with the information she was presenting. Very useful and helpful seminar!

- Michele R

Guest Speaker

Carol Cambridge
Carol Cambridge is the Founder of The Stay Safe Project, an international conference speaker & workplace violence expert. Highly profiled for her expertise, she is often sought by the media for comments when tragedies occur. Carol has been i [...]
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Speakers Performance Based On Past Webinar Survey Results

Average rating

4.1 / 5

This speaker has received a total of 31 survey responses. Attendees have given an average rating of 4.1 stars out of a possible 5, reflecting on the speakers performance on the following questions.

Overall, how satisfied were you with this presenter?

4.2 Stars

How closely did the presenter follow the schedule?

4.1 Stars

Reviews From Past Webinar Surveys

Our webinars are crafted to deliver exceptional value and insight to business professionals. To ensure we meet and exceed your expectations, we conduct thorough post live webinar surveys. Below, you'll find genuine feedback from attendees, sharing their thoughts on the speaker's performance. These reviews highlight our commitment to continuous improvement and excellence in providing top-tier educational experiences.

Tammi A.

March 27, 2024

3.5 / 5

Satisfaction Rating:

4.0 Stars

Follow Schedule:

3.0 Stars

Do you have any other comments, questions or concerns?

The materials presented were limited due to the time. I believe this should be a 2 hour event to cover more details. She is correct, we are living in times where more and more are frustrated. A topic such as this is becoming a necessary skill set and should go further in details.

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