Total Quality Management (TQM)

Live Webinar

Webinar Details $219

  • Webinar Date: February 24, 2025
  • Webinar Time: 2:00pm - 3:40pm EST   live
  • Webinar Length: 100 Minutes
  • Guest Speaker:   Michael W. Gozzo
  • Topic:   Purchasing
  • Credit:   ATAPU 1.5, ISM 1.5

All Access Membership

This program highlights what Total Quality Management (TQM) is. It will provide information on developer Dr. Deming’s fourteen (14) points which act as a road map to transform an enterprise for improved performance.

These principles have enhanced operating activities to proficiency levels never anticipated. It has been demonstrated in the Toyota Production System (TPS) which other companies have desired to duplicate.

You will be exposed to a self-examination for your enterprise to address how ready you are for implementing this tool.

Content Covered During This Webinar:
  • Defining What Quality is
  • Suppliers & Customer Perspectives
  • Understanding What Total Quality Management (TQM) is
  • A Philosophy and a System
  • Relating TQM to Other Programs
  • ISO 9000
  • Malcolm Baldrige National Award
  • Tying Quality Loop Together
  • Team Approach
  • Process Controls
Your Benefits For Attending:
  • What is Total Quality Management (TQM)?
  • How does it help an enterprise?
  • How does TQM relate to other quality tools?
  • Learn the elements of TQM.
  • How does TQM relate to Competitive Advantage?
  • What are the limitations of this tool?

ATAPU Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in purchasing.

ISM Credit

Institute of Supply Management

This program may be used for Continuing Education Hours (CEH) toward recertification for programs offered by the Institute for Supply Management®, including the Certified Professional in Supply Management® and Certified Professional in Supplier Diversity®.

What our customers are saying

Guest Speaker

  • Michael W. Gozzo

    Michael W. Gozzo

    Michael W. Gozzo provides consulting and training services to all levels of management and is a Supply Chain Specialist including Purchasing (Supplier Collaboration), Inventory Control and Production/Operations Management.  With many years of practical international experience, he offers a supe [...]

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Speakers Performance Based On Past Webinar Survey Results

Average rating

3.4 / 5

This speaker has received a total of 57 survey responses. Attendees have given an average rating of 3.4 stars out of a possible 5, reflecting on the speakers performance on the following questions.

Overall, how satisfied were you with this presenter?
3.6 Stars
How closely did the presenter follow the schedule?
3.3 Stars

Reviews From Past Webinar Surveys

Our webinars are crafted to deliver exceptional value and insight to business professionals. To ensure we meet and exceed your expectations, we conduct thorough post live webinar surveys. Below, you'll find genuine feedback from attendees, sharing their thoughts on the speaker's performance. These reviews highlight our commitment to continuous improvement and excellence in providing top-tier educational experiences.

Karen H.
July 25, 2024
3 / 5
Satisfaction Rating:
3.0 Stars
Follow Schedule:
3.0 Stars
Do you have any other comments, questions or concerns?
Three of the screens/print out not legible.Presenter seemed distracted part of the time. Phone rang in middle. Time went over.
Sean F.
July 25, 2024
3 / 5
Satisfaction Rating:
2.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
no comment
Teryn M.
July 18, 2024
2 / 5
Satisfaction Rating:
1.0 Stars
Follow Schedule:
3.0 Stars
Do you have any other comments, questions or concerns?
The presenter went over the time about 20 minutes
George J.
January 16, 2024
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
Very detailed and well presented.Wish there was more time.
Adrienne M.
January 16, 2024
3.5 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
3.0 Stars
Do you have any other comments, questions or concerns?
no comment
David G.
January 11, 2024
2 / 5
Satisfaction Rating:
3.0 Stars
Follow Schedule:
1.0 Stars
Do you have any other comments, questions or concerns?
Presenter was sloppy, provided no substance to the subject matter and had numerous errors in spellings through out the document
George J.
January 11, 2024
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
Good class. Good additional suggestions.
Laura S.
January 11, 2024
4.5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
no comment
George J.
December 20, 2023
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
The instructor hit some key points that I had forgotten about. Great course.
Stacy M.
December 19, 2023
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
I have listened to several purchasing webinars by this same presenter and his presentation is very well organized. I feel that with this topic he needs to spend a little more time laying the ground work explaining and defining terms. Also I don't understand the purpose of the poll questions. To me it seems like an infomercial. If asking questions is the way to make sure people attend the whole webinar then please make the questions topic related.
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