Total Quality Management (TQM)

Live Webinar

Webinar Details $219

  • Webinar Date: February 24, 2025
  • Webinar Time: 2:00pm - 3:40pm EST   live
  • Webinar Length: 100 Minutes
  • Guest Speaker:   Michael W. Gozzo
  • Topic:   Purchasing
  • Credit:   ATAPU 1.5, ISM 1.5

All Access Membership

This program highlights what Total Quality Management (TQM) is. It will provide information on developer Dr. Deming’s fourteen (14) points which act as a road map to transform an enterprise for improved performance.

These principles have enhanced operating activities to proficiency levels never anticipated. It has been demonstrated in the Toyota Production System (TPS) which other companies have desired to duplicate.

You will be exposed to a self-examination for your enterprise to address how ready you are for implementing this tool.

Content Covered During This Webinar:
  • Defining What Quality is
  • Suppliers & Customer Perspectives
  • Understanding What Total Quality Management (TQM) is
  • A Philosophy and a System
  • Relating TQM to Other Programs
  • ISO 9000
  • Malcolm Baldrige National Award
  • Tying Quality Loop Together
  • Team Approach
  • Process Controls
Your Benefits For Attending:
  • What is Total Quality Management (TQM)?
  • How does it help an enterprise?
  • How does TQM relate to other quality tools?
  • Learn the elements of TQM.
  • How does TQM relate to Competitive Advantage?
  • What are the limitations of this tool?

ATAPU Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in purchasing.

ISM Credit

Institute of Supply Management

This program may be used for Continuing Education Hours (CEH) toward recertification for programs offered by the Institute for Supply Management®, including the Certified Professional in Supply Management® and Certified Professional in Supplier Diversity®.

What our customers are saying

Guest Speaker

  • Michael W. Gozzo

    Michael W. Gozzo

    Michael W. Gozzo provides consulting and training services to all levels of management and is a Supply Chain Specialist including Purchasing (Supplier Collaboration), Inventory Control and Production/Operations Management.  With many years of practical international experience, he offers a supe [...]

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Speakers Performance Based On Past Webinar Survey Results

Average rating

3.4 / 5

This speaker has received a total of 57 survey responses. Attendees have given an average rating of 3.4 stars out of a possible 5, reflecting on the speakers performance on the following questions.

Overall, how satisfied were you with this presenter?
3.6 Stars
How closely did the presenter follow the schedule?
3.3 Stars

Reviews From Past Webinar Surveys

Our webinars are crafted to deliver exceptional value and insight to business professionals. To ensure we meet and exceed your expectations, we conduct thorough post live webinar surveys. Below, you'll find genuine feedback from attendees, sharing their thoughts on the speaker's performance. These reviews highlight our commitment to continuous improvement and excellence in providing top-tier educational experiences.

Dimple G.
December 19, 2023
4.5 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
no comment
Stacy M.
November 2, 2023
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
I think it would be nice for the poll questions to be like a pre-test for the information being presented or interesting facts about the training material not an info commercial for Aurora.
Leann S.
November 2, 2023
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
I left the session. the quality of the sound was terrible, and content was not what I thought.
Stacy M.
October 19, 2023
3 / 5
Satisfaction Rating:
3.0 Stars
Follow Schedule:
3.0 Stars
Do you have any other comments, questions or concerns?
The presenter was hard to hear even with my speakers at 100%. Possible didn't have his headset mic next to his mouth???
Amy S.
October 5, 2023
2 / 5
Satisfaction Rating:
2.0 Stars
Follow Schedule:
2.0 Stars
Do you have any other comments, questions or concerns?
I felt this webinar did not answer the how to's for the subject. I wanted to learn tools to move from tactical to strategic purchasing. Did not meet my needs.
Cyndi M.
October 5, 2023
2.5 / 5
Satisfaction Rating:
3.0 Stars
Follow Schedule:
2.0 Stars
Do you have any other comments, questions or concerns?
I didn't really learn anything from this, it was basic common sense and knowledge. I was hoping to learn new techniques, but it was more lecture than learning. I wouldn't retake this as there was nothing tangible that I can apply to my daily duties as a supply chain manager.
Teresa S.
October 4, 2023
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
no comment
Bobbie J.
October 4, 2023
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
Good information provided.
Queen A.
September 12, 2023
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
no comment
Greg F.
July 26, 2023
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
no comment
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