Total Quality Management (TQM)

Live Webinar

Webinar Details $219

  • Webinar Date: February 24, 2025
  • Webinar Time: 2:00pm - 3:40pm EST   live
  • Webinar Length: 100 Minutes
  • Guest Speaker:   Michael W. Gozzo
  • Topic:   Purchasing
  • Credit:   ATAPU 1.5, ISM 1.5

All Access Membership

This program highlights what Total Quality Management (TQM) is. It will provide information on developer Dr. Deming’s fourteen (14) points which act as a road map to transform an enterprise for improved performance.

These principles have enhanced operating activities to proficiency levels never anticipated. It has been demonstrated in the Toyota Production System (TPS) which other companies have desired to duplicate.

You will be exposed to a self-examination for your enterprise to address how ready you are for implementing this tool.

Content Covered During This Webinar:
  • Defining What Quality is
  • Suppliers & Customer Perspectives
  • Understanding What Total Quality Management (TQM) is
  • A Philosophy and a System
  • Relating TQM to Other Programs
  • ISO 9000
  • Malcolm Baldrige National Award
  • Tying Quality Loop Together
  • Team Approach
  • Process Controls
Your Benefits For Attending:
  • What is Total Quality Management (TQM)?
  • How does it help an enterprise?
  • How does TQM relate to other quality tools?
  • Learn the elements of TQM.
  • How does TQM relate to Competitive Advantage?
  • What are the limitations of this tool?

ATAPU Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in purchasing.

ISM Credit

Institute of Supply Management

This program may be used for Continuing Education Hours (CEH) toward recertification for programs offered by the Institute for Supply Management®, including the Certified Professional in Supply Management® and Certified Professional in Supplier Diversity®.

What our customers are saying

Guest Speaker

  • Michael W. Gozzo

    Michael W. Gozzo

    Michael W. Gozzo provides consulting and training services to all levels of management and is a Supply Chain Specialist including Purchasing (Supplier Collaboration), Inventory Control and Production/Operations Management.  With many years of practical international experience, he offers a supe [...]

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Speakers Performance Based On Past Webinar Survey Results

Average rating

3.4 / 5

This speaker has received a total of 57 survey responses. Attendees have given an average rating of 3.4 stars out of a possible 5, reflecting on the speakers performance on the following questions.

Overall, how satisfied were you with this presenter?
3.6 Stars
How closely did the presenter follow the schedule?
3.3 Stars

Reviews From Past Webinar Surveys

Our webinars are crafted to deliver exceptional value and insight to business professionals. To ensure we meet and exceed your expectations, we conduct thorough post live webinar surveys. Below, you'll find genuine feedback from attendees, sharing their thoughts on the speaker's performance. These reviews highlight our commitment to continuous improvement and excellence in providing top-tier educational experiences.

Cyndee B.
June 16, 2021
4.5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
I would like to see more programs on Purchasing modules for the construction industry
Clay V.
April 8, 2021
2.5 / 5
Satisfaction Rating:
2.0 Stars
Follow Schedule:
3.0 Stars
Do you have any other comments, questions or concerns?
Overall this was a good training on an intro to strategic purchasing. Most topics covered were an "overview" of concepts and did not really dive into the "how" of actually achieving the goals and putting them into practice though. I would have found it to be slightly more beneficial if there were in-depth discussions on how to practice the strategic purchasing concepts presented rather than going over the definitions and basic meaning of the areas encompassed within the strategic purchasing discussion.
Alexis E.
July 27, 2020
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
The poll questions are the only thing that I did not like about this presentation/training. It was clearly a marketing tool to sell us and get us to sign up for more trainings. I could have done without it. also, if the presenter would put the slideshow they create in full screen mode it would have made it a lot easier to follow. I wasn't able to print out all 50+ slides to follow along on my own like I normally would for a training. information however was excellent and enlightening for someone like me looking to transition into a more strategy based Lead Purchaser.
KARI K.
July 23, 2020
3.5 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
3.0 Stars
Do you have any other comments, questions or concerns?
It started late. The audio was horrible. couldn't understand half of what host was saying. Presenter was muffled. Dog was barking. Phone was ringing. Presentation was outdated. Slides contained too much jumbled information.
Hugo M.
June 11, 2020
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
no comment
Terri B.
March 19, 2020
2.5 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
1.0 Stars
Do you have any other comments, questions or concerns?
I attended your purchasing Webinar with Ken Jones and it was excellent. This one was terrible. The sound quality should have been tested before the webinar. He was probably using his computer mike and it was all garbled, even cutting out at times. The slides look like they were made in the 90's. The material was such a broad overview that it didn't really tell you anything.
Sarah K.
January 24, 2020
3.5 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
3.0 Stars
Do you have any other comments, questions or concerns?
no comment
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