Total Quality Management (TQM)

Live Webinar

Webinar Details $219

  • Webinar Date: February 24, 2025
  • Webinar Time: 2:00pm - 3:40pm EST   live
  • Webinar Length: 100 Minutes
  • Guest Speaker:   Michael W. Gozzo
  • Topic:   Purchasing
  • Credit:   ATAPU 1.5, ISM 1.5

All Access Membership

This program highlights what Total Quality Management (TQM) is. It will provide information on developer Dr. Deming’s fourteen (14) points which act as a road map to transform an enterprise for improved performance.

These principles have enhanced operating activities to proficiency levels never anticipated. It has been demonstrated in the Toyota Production System (TPS) which other companies have desired to duplicate.

You will be exposed to a self-examination for your enterprise to address how ready you are for implementing this tool.

Content Covered During This Webinar:
  • Defining What Quality is
  • Suppliers & Customer Perspectives
  • Understanding What Total Quality Management (TQM) is
  • A Philosophy and a System
  • Relating TQM to Other Programs
  • ISO 9000
  • Malcolm Baldrige National Award
  • Tying Quality Loop Together
  • Team Approach
  • Process Controls
Your Benefits For Attending:
  • What is Total Quality Management (TQM)?
  • How does it help an enterprise?
  • How does TQM relate to other quality tools?
  • Learn the elements of TQM.
  • How does TQM relate to Competitive Advantage?
  • What are the limitations of this tool?

ATAPU Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in purchasing.

ISM Credit

Institute of Supply Management

This program may be used for Continuing Education Hours (CEH) toward recertification for programs offered by the Institute for Supply Management®, including the Certified Professional in Supply Management® and Certified Professional in Supplier Diversity®.

What our customers are saying

Guest Speaker

  • Michael W. Gozzo

    Michael W. Gozzo

    Michael W. Gozzo provides consulting and training services to all levels of management and is a Supply Chain Specialist including Purchasing (Supplier Collaboration), Inventory Control and Production/Operations Management.  With many years of practical international experience, he offers a supe [...]

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Speakers Performance Based On Past Webinar Survey Results

Average rating

3.4 / 5

This speaker has received a total of 57 survey responses. Attendees have given an average rating of 3.4 stars out of a possible 5, reflecting on the speakers performance on the following questions.

Overall, how satisfied were you with this presenter?
3.6 Stars
How closely did the presenter follow the schedule?
3.3 Stars

Reviews From Past Webinar Surveys

Our webinars are crafted to deliver exceptional value and insight to business professionals. To ensure we meet and exceed your expectations, we conduct thorough post live webinar surveys. Below, you'll find genuine feedback from attendees, sharing their thoughts on the speaker's performance. These reviews highlight our commitment to continuous improvement and excellence in providing top-tier educational experiences.

John S.
January 26, 2023
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
no comment
Karolina D.
January 26, 2023
2 / 5
Satisfaction Rating:
2.0 Stars
Follow Schedule:
2.0 Stars
Do you have any other comments, questions or concerns?
It was more of a presentation for manufacturers/suppliers. The presentation seemed to be completely off topic. As an authorized purchaser in a construction field, I learnt nothing that I can implement in my work environment. I was hoping to learn some ways/techniques to communicate with suppliers to achieve cost reduction and satisfaction from both sides. But I'm over $200 down and lost 2HR hoping something useful will come :/ I'm extremely disappointed with the experience.
Nancy S.
November 17, 2022
4.5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
I had trouble hearing the presenter. His voice sounded muffle and echoed so I found this very distracting and hard to hear. It could have just been my speakers but I have attended a previous Aurora Training and did not encounter these issues at that time.
Vanessa P.
November 17, 2022
2.5 / 5
Satisfaction Rating:
3.0 Stars
Follow Schedule:
2.0 Stars
Do you have any other comments, questions or concerns?
no comment
Ernesto C.
November 17, 2022
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
Extremely well connected; very satisfied.
Ross D.
August 10, 2022
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
Did not mention any Kanban process initiatives
John D.
August 10, 2022
2 / 5
Satisfaction Rating:
3.0 Stars
Follow Schedule:
1.0 Stars
Do you have any other comments, questions or concerns?
The training was rudimentary and not at all helpful. The software platform had issues running. Would not recommend.
Roxie H.
July 13, 2022
2 / 5
Satisfaction Rating:
2.0 Stars
Follow Schedule:
2.0 Stars
Do you have any other comments, questions or concerns?
Information seemed very repetitive.
Lionel L.
June 9, 2022
2.5 / 5
Satisfaction Rating:
2.0 Stars
Follow Schedule:
3.0 Stars
Do you have any other comments, questions or concerns?
It was a little too long...
Walter T.
June 9, 2022
3 / 5
Satisfaction Rating:
3.0 Stars
Follow Schedule:
3.0 Stars
Do you have any other comments, questions or concerns?
The presenter did not follow the time allotted. His presentation was good otherwise.
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