Total Quality Management (TQM)

Live Webinar

Webinar Details $219

  • Webinar Date: February 24, 2025
  • Webinar Time: 2:00pm - 3:40pm EST   live
  • Webinar Length: 100 Minutes
  • Guest Speaker:   Michael W. Gozzo
  • Topic:   Purchasing
  • Credit:   ATAPU 1.5, ISM 1.5

All Access Membership

This program highlights what Total Quality Management (TQM) is. It will provide information on developer Dr. Deming’s fourteen (14) points which act as a road map to transform an enterprise for improved performance.

These principles have enhanced operating activities to proficiency levels never anticipated. It has been demonstrated in the Toyota Production System (TPS) which other companies have desired to duplicate.

You will be exposed to a self-examination for your enterprise to address how ready you are for implementing this tool.

Content Covered During This Webinar:
  • Defining What Quality is
  • Suppliers & Customer Perspectives
  • Understanding What Total Quality Management (TQM) is
  • A Philosophy and a System
  • Relating TQM to Other Programs
  • ISO 9000
  • Malcolm Baldrige National Award
  • Tying Quality Loop Together
  • Team Approach
  • Process Controls
Your Benefits For Attending:
  • What is Total Quality Management (TQM)?
  • How does it help an enterprise?
  • How does TQM relate to other quality tools?
  • Learn the elements of TQM.
  • How does TQM relate to Competitive Advantage?
  • What are the limitations of this tool?

ATAPU Credit

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in purchasing.

ISM Credit

Institute of Supply Management

This program may be used for Continuing Education Hours (CEH) toward recertification for programs offered by the Institute for Supply Management®, including the Certified Professional in Supply Management® and Certified Professional in Supplier Diversity®.

What our customers are saying

Guest Speaker

  • Michael W. Gozzo

    Michael W. Gozzo

    Michael W. Gozzo provides consulting and training services to all levels of management and is a Supply Chain Specialist including Purchasing (Supplier Collaboration), Inventory Control and Production/Operations Management.  With many years of practical international experience, he offers a supe [...]

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Speakers Performance Based On Past Webinar Survey Results

Average rating

3.4 / 5

This speaker has received a total of 57 survey responses. Attendees have given an average rating of 3.4 stars out of a possible 5, reflecting on the speakers performance on the following questions.

Overall, how satisfied were you with this presenter?
3.6 Stars
How closely did the presenter follow the schedule?
3.3 Stars

Reviews From Past Webinar Surveys

Our webinars are crafted to deliver exceptional value and insight to business professionals. To ensure we meet and exceed your expectations, we conduct thorough post live webinar surveys. Below, you'll find genuine feedback from attendees, sharing their thoughts on the speaker's performance. These reviews highlight our commitment to continuous improvement and excellence in providing top-tier educational experiences.

Michelle M.
May 2, 2022
3 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
2.0 Stars
Do you have any other comments, questions or concerns?
Do you have different presenters or do you use the same gentleman for each? I would have liked more definitions per each slide that could be geared towards general business practices. I felt this presenter primarily read the presentation more than gave more insight to each individual topic.
Rebecca M.
April 14, 2022
4.5 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
no comment
Deborah T.
April 14, 2022
3.5 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
3.0 Stars
Do you have any other comments, questions or concerns?
I found this webinar to be helpful.
Evon O.
November 4, 2021
5 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
5.0 Stars
Do you have any other comments, questions or concerns?
Very informative and relevant webinar touching on some fantastic root causes and means to get past them.
Sophie S.
July 15, 2021
2.5 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
1.0 Stars
Do you have any other comments, questions or concerns?
If anyone took this class that is already a 'buyer' learned anything, then they probably shouldn't have the job they had. This presentation was also extremely outdated.
Jackie J.
July 14, 2021
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
This webinar was extremely informative
Todd C.
July 14, 2021
4 / 5
Satisfaction Rating:
5.0 Stars
Follow Schedule:
3.0 Stars
Do you have any other comments, questions or concerns?
no comment
Cynthia B.
June 16, 2021
3.5 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
3.0 Stars
Do you have any other comments, questions or concerns?
Totally misunderstood the intent of this training, not sure it was the way it was described or totally my misinterpretation, but it ended up not being relative at this time.
Jackie J.
June 16, 2021
4 / 5
Satisfaction Rating:
4.0 Stars
Follow Schedule:
4.0 Stars
Do you have any other comments, questions or concerns?
This program was informative and provided useful guidelines for conducting a purchasing audit.
Kris B.
June 16, 2021
2.5 / 5
Satisfaction Rating:
2.0 Stars
Follow Schedule:
3.0 Stars
Do you have any other comments, questions or concerns?
I thought the class was supposed to be 60-70 min but it went on for at least 90. I finally left just after 12:30. As for the class itself, this mainly useful for a much larger corporation who has multiple staff in their purchasing department. A small company like us who has only 1 purchaser would never have time to implement the audits described on an annual basis. Good for informational purposes though as we go into dealing more with law enforcement and state agencies.
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